This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hi Olga,I am very disappointed to see this rating and that you found our service below your standards. Kindly share your review with us to improve our services for our future guests.
Not good Trash. Never going back
Business response:
Dear Guest,We regret to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to contact us directly so we can address your concerns and work towards improving our services. We hope to have the chance to regain your trust in the future.
Business response:
Hi Maria,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. Please share your issues in detail and give us another chance to improve our services.
Never Again My pet is a companion dog. for my daughter with Down Syndrome. Where im origionaly from we dont havevto ealk around with licence numbers. I do have a letter from her doctor but couldnt find it on short notice. Had i been told i needed it i would have had it ready. I wasnt tild of the pet fee either when i made my reservations. Lastly the young Lasy at the front desk was friendly at all. .
Business response:
Dear Racine, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,H... read more
Business response:
Hi Shoutian,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
I paid for the hotel room then when I get to I’m the front desk people are waiting outside yelling I want a refund
Business response:
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
This is terrible place to lodge. I stayed for few hours about 4hrs and had to leave. Rusted panels, bugs, room had smoky smell and dusty tables and counter tops
Business response:
Dear Araba, Thank you for bringing this to our attention. We apologize for the disappointing experience you had during your short stay with us. Your feedback regarding the condition of the room is concerning, and we will address it promptly to ensure our guests' comfort and satisfaction. Please know that this does not reflect our usual standards, and we will work diligently to rectify the issues mentioned. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely,... read more
Business response:
Hi Emma,It saddens us to receive a 2-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.
Business response:
Hi Jason,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.