Extended Stay America - Dallas - Las Colinas - Carnaby St.

Business response:

Hi Sushant,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience. 

Business response:

Hi Torey,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. Our team never wants our guests to have such a kind of experience. We would love to know more about your experience. So, our team can make the required changes and improvements. Hope to earn your business on future travels so that you can see our continuous improvement. 

Business response:

Dear Murali, We sincerely apologize for the issues you experienced during your stay. A dirty room and excessive noise from other guests are unacceptable, and we understand how disruptive this was for you. We are addressing these concerns with our housekeeping and management teams to prevent future occurrences. Thank you for bringing this to our attention, and we hope you will give us another chance to provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services. 

Business response:

Hi Huy,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time. 

Business response:

Hi Jeffrey,Thank you for sharing your review. We apologize for the inconvenience faced by you. We never want our customers to have a bad experience. We have escalated this issue to our Management, and they will get back to you soon. If you have any further problems regarding the refund, please call the property for the resolution. 

Business response:

Dear Armando, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to the lack of breakfast, especially since it influenced your decision to stay with us. We understand how disappointing this must have been and are taking immediate steps to address this miscommunication. Your satisfaction is important to us, and we hope to provide a more accurate and enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Don, We are genuinely sorry for the disappointing experience you had during your stay. Your concerns about cleanliness and pest control are unacceptable and not reflective of our standards. We apologize for the lack of responsiveness from our front desk team. Rest assured, we are taking immediate steps to address these issues and ensure our guests' comfort and satisfaction. We understand your frustration and sincerely apologize for the inconvenience caused. We are committed to improving our services and facilities to pr... read more

Business response:

Hi Chris,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.