Extended Stay America - Dallas - Las Colinas - Carnaby St.

Erika 

on Expedia

2 years ago

Tina at the front desk was wonderful. However, when we reached our room we smelt cigarette smoke upon entering. Then we checked the bathroom and there was a cockroach on the floor and another on the table in the kitchen. They were both alive and moving around. Neither my coworker nor I were comfortable staying there after that. We were offered a different room but opted not to. Thankfully, I did recieve a full refund so that was a relief. In hindsight, we should have looked at another room to see if it were better - the area... read more

John 

on Expedia

2 years ago

Old, dirty, felt unsafe The place is old, dirty, loud, smelled, and feels insafe. I booked 3 nights, only stayed one night since it was so bad and was refused a refund. Never again. 

Furqan 

on Expedia

2 years ago

The room were very dirty, had a bad smell, flees all around, leakage in the bathroom. Overall worst hotel to stay for the price. Very disappointed by expedia aswell as they should check hotels before adding to there app portfolio 

Allen 

on Expedia

2 years ago

Can't make this up We checked in and went to our room. Opened the door to find that the room had not been cleaned. Called the front desk and explained what we found. No problem come back to the front desk and we'll give you another room. It took me less than 2 minutes to get back to the front desk only to find that no one was there. A sign on the counter said that they were helping another guest. I waited between 10 to 15 minutes and no one showed up. Frustrated I left the keys on the counter and left. 

Jose Carlos 

on Expedia

2 years ago

The place is located in a nice area, in fact, the property looks very well maintained outside. However, upon opening our room it had a strong smell of smoke, the bed was highly filthy with bodily fluid stains, human hair, and other nasty stuff that we couldn't figure out what it was. The girl at the front desk was very friendly and attentive, she apologized for the room's condition and placed us in a different one. Unfortunately, the other room although the bed was in much better condition seemed the floor hadn't been swept ... read more

Christine 

on Expedia

2 years ago

This was a nightmare of a stay. Staff was disorganized and spaced-out, room smelled of marijuana, shower pipe was broken, tub was clogged, stains on counter tops, people camped outside the parking lot at night, broken locks in doors.....beware. Management will deny your complaints and not fix issues. 

Sarah 

on Expedia

2 years ago

DO NOT EVEN THINK ABOUT IT When I showed up at 11:30 after I booked at 11pm the doors were locked and my Uber had drove off . Finally a lady came and told me they were sold out and I kept telling her no I already paid for this room and she argued with me for about 10 mins about how they didn’t have a room. And they were sold out. Now I’m in tears as I don’t have a ride , my phone is almost dead and I don’t have a charger and now I don’t have a place to stay and I’m somewhere I don’t know anything about the area also it’s 11:... read more

joel 

on Expedia

2 years ago

-Al llegar esperamos mas de 30 minutos para que nos atendieran. -luego nos dijeron que no había habitación pero les dije que tenia una bebe esperando en el carro. -luego me dieron una habitación que nunca la encontré. - en la búsqueda de la habitación una pareja de pandilleros nos pidieron dinero. - también varias personas estaban fumando al parecer droga. horrible experiencia. tuve que buscar otro hotel y pedir el reembolso.