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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty sheets, dirty pillow cases, used / wet toilet paper, hair in the tub and on the toilet seat, huge cockroaches
Business response:
Dear Emily, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the room's cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management
Business response:
Hi Rodney,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
Arrived at 11:30 pm, not realizing the front office closes at 11. The front desk person had stayed late and was expecting me. She checked me in and assigned me to a room. I got to the room and opened the door only partially, as there were mattresses blocking entry into the room. I returned to the front office and was told by the security officer that the desk person had left in her car. No one was answering the phone at the national office or at the phone number posted at the door. I had to sleep in my car that night. Never ... read more
Business response:
Dear Kathy, We deeply regret the inconvenience you encountered during your recent stay. Your experience falls short of the high standards we aim to uphold for all our guests. We apologize for the miscommunication regarding our front office hours and the unavailability of assistance when you needed it most. Please know that we take your feedback seriously and are actively working to address the issues you raised to ensure they are not repeated. We sincerely hope you will consider giving us another chance to exceed your expect... read more
You never see the the stuff whenever you look for
Business response:
Dear Xianguo, We apologize for the oversight you experienced during your stay. It is disheartening to hear that our staff was not readily available when needed. We understand the importance of prompt assistance and regret any inconvenience caused by this lapse in service. Your feedback is invaluable in helping us address areas for improvement, and we will take immediate steps to ensure better visibility and availability of our team members in the future. Please accept our sincerest apologies, and we hope to have the opportun... read more
If you plan on staying you won’t be able to get there after 11pm as no one can receive you. Still trying to get my money back. the credits I earned where used to stay here and are lost. Hope this helps lost time and money.
Business response:
Hi Ramiro,Thank you for sharing your feedback about your stay with us! We apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.
I want a full refund. They gave my room away even though we paid and gave us a single room under the table for the night despite the fact we were two people. The room smelled heinous and ther were dead roaches on the floor. We decided to leave within a few minutes and booked another hotel. Worst stay experience ever, please get me in touch with someone who can get me a refund.
Business response:
Hi Ralph,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding the room allocation, cleanliness, and overall experience is deeply concerning and not reflective of our standards. Please contact our management team immediately to address your concerns. We value your satisfaction and aim to resolve this matter promptly. Thank you for bringing this to our attention.
Not clean at all
Business response:
Dear Naveen, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management
Business response:
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
Avoid at all costs Property and clientele are both major issues. The rats competed with the roaches and the. “Deals” being done in the walkways and parking lot did not stop all night.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.