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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Full of roaches and noise all night long!
Business response:
Dear Tammy, thank you for being a guest at our hotel. We understand the importance of providing our guests with a peaceful, comfortable, and clean environment, and we regret falling short in this regard. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control; we will address this with our housekeeping team to inspect and treat each room as a precaution. We also apologize for the disturbance you experienced due to the noise from the neighboring rooms. We take noise concerns seriously ... read more
I booked a room late at night because my flight was delayed and needed to stay over night. When I arrived, no one was at the door and no one would answer the phone. They took my money and couldn’t provide a room.
Business response:
Dear Adam, Please accept our sincere apologies for failing to meet your expectations or our high standards. We genuinely regret our associates were not as responsive and attentive as they should have been on this visit. We understand your predicament and will address this appropriately to see what went wrong and prevent future occurrences. Further, please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges. We look forward to hearing from you soon.Sincerely,Hotel Management
N/a
Business response:
Dear Lakendria, Thank you for choosing us. We are sorry for not providing you with a relaxed stay while you were here and had issues that impacted the visit. Our front desk team is available to help and can handle such concerns and make your time comfortable. Please connect with them on your every visit. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
Tina at the front desk was wonderful. However, when we reached our room we smelt cigarette smoke upon entering. Then we checked the bathroom and there was a cockroach on the floor and another on the table in the kitchen. They were both alive and moving around. Neither my coworker nor I were comfortable staying there after that. We were offered a different room but opted not to. Thankfully, I did recieve a full refund so that was a relief. In hindsight, we should have looked at another room to see if it were better - the area... read more
Business response:
Dear Erika, Thank you for evaluating your recent visit to our hotel. Our goal is to deliver an exceptional experience for every guest. Therefore, we sincerely regret our oversight in preparing your suite and even more so for failing to resolve this to your satisfaction. We apologize for the concern regarding the mentioned pest and how this tarnished your experience. Our pest control provider does service our hotel on a routine basis. Even so, we will inspect the room you occupied for any lacking aspects and prevent such prob... read more
Old, dirty, felt unsafe The place is old, dirty, loud, smelled, and feels insafe. I booked 3 nights, only stayed one night since it was so bad and was refused a refund. Never again.
Business response:
Dear John, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
The room were very dirty, had a bad smell, flees all around, leakage in the bathroom. Overall worst hotel to stay for the price. Very disappointed by expedia aswell as they should check hotels before adding to there app portfolio
Business response:
Dear Furqan, We regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.