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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can't make this up We checked in and went to our room. Opened the door to find that the room had not been cleaned. Called the front desk and explained what we found. No problem come back to the front desk and we'll give you another room. It took me less than 2 minutes to get back to the front desk only to find that no one was there. A sign on the counter said that they were helping another guest. I waited between 10 to 15 minutes and no one showed up. Frustrated I left the keys on the counter and left.
Business response:
Dear Allen, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Sincerely,Hot... read more
The place is located in a nice area, in fact, the property looks very well maintained outside. However, upon opening our room it had a strong smell of smoke, the bed was highly filthy with bodily fluid stains, human hair, and other nasty stuff that we couldn't figure out what it was. The girl at the front desk was very friendly and attentive, she apologized for the room's condition and placed us in a different one. Unfortunately, the other room although the bed was in much better condition seemed the floor hadn't been swept ... read more
Business response:
Dear Jose, Thank you for being our guest. We apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate our daily checklists' importance to ensure this isn't repeated. Considering our location, we hope you will give us another opportunity to provide a better experience on your next sta... read more
This was a nightmare of a stay. Staff was disorganized and spaced-out, room smelled of marijuana, shower pipe was broken, tub was clogged, stains on counter tops, people camped outside the parking lot at night, broken locks in doors.....beware. Management will deny your complaints and not fix issues.
Business response:
Dear Christine, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you gi... read more
DO NOT EVEN THINK ABOUT IT When I showed up at 11:30 after I booked at 11pm the doors were locked and my Uber had drove off . Finally a lady came and told me they were sold out and I kept telling her no I already paid for this room and she argued with me for about 10 mins about how they didn’t have a room. And they were sold out. Now I’m in tears as I don’t have a ride , my phone is almost dead and I don’t have a charger and now I don’t have a place to stay and I’m somewhere I don’t know anything about the area also it’s 11:... read more
Business response:
Sarah, thank you for taking the time to comment on your stay. We empathize with your frustration with the unpleasant experience while checking in. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. Your feedback will be used to improve our services, and we appreciate your patience. Sincerely,Hotel Management
-Al llegar esperamos mas de 30 minutos para que nos atendieran. -luego nos dijeron que no había habitación pero les dije que tenia una bebe esperando en el carro. -luego me dieron una habitación que nunca la encontré. - en la búsqueda de la habitación una pareja de pandilleros nos pidieron dinero. - también varias personas estaban fumando al parecer droga. horrible experiencia. tuve que buscar otro hotel y pedir el reembolso.
Business response:
Dear joel, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Since I was arriving past the check in time at midnight, I spoke to 2 different people to confirm I would be checking in late. Arrived, nobody was there and was told they could not check us in and to get a refund
Business response:
Ashley, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Untrained staff, assigned room dirty and unfinished.
Business response:
Adam, thank you for staying with us. We sincerely apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We are also very sorry for the service issues that impacted your visit. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincer... read more
The room was dirty, dresser had cigarette ashes in the drawers. The remote for the TV was missing and had no power cord. The room smelled of stale cigarette smoke.
Business response:
Marvin, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced with the guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity ... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.