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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this hotel because they mention early check available on request... so i tried to get through and couldnt, so i went there shortly before 12 follow up. I reserved a suite with king size, and was carrying half of my life around with me and needed really just somewhere was for it to to be safe
Business response:
Evan, thank you for choosing to stay with us. We were sorry to read that we did not meet your expectations. We will share your comments with the appropriate individuals, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Not Recommend hotel room Disappoinment If I could rate this place I definitely give 0 review we reserved King size bedroom upfront and on day since hotel is overbooked we got 2 Queen beds it’s really disappointing on next day we requested for switch room to king size available there is nothing available and moreover room we got is not good shower is not working properly and restroom door is not working to lock/unlock door we complained to front desk requesting maintenance service immediately on day 1 we didn’t get any respon... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Terrible customer service. Gave me a room and walked into it and it wasn’t cleaned from the last guests
Business response:
Christopher, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Stayed at this location over Thanksgiving weekend. Originally put in a room that had trash in the middle of the floor walking into the room. The lock on the door looked as if it had been kicked in. Called and complained to the person working the front desk who acted as if she didnt care. She left another room key to switch rooms out on the desk in the office and was nowhere to be found. The second room was just ok but a roach crawled out of the drain hole in the tub!!!! Nasty as heck!!! Did not stay the entire stay. The only... read more
Business response:
Traci, thank you for evaluating your experience at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your stay with us. We do not take such concerns lightly, and we will share your comments appropriately as we strive to improve our guest experience. We also apologize for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hote... read more
There were cucarachs at the bathroom and drowrs
Business response:
Carlota, thank you for your review. We sincerely apologize for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No one was present to even give us a room—horrible No one was at the hotel front desk to give us a room. My family was trying to get a few hours of sleep after having multiple flights cancelled by American Airlines at DFW. We booked this room and paid for it, paid for an Uber, and when we arrived at the hotel, we called, shouted, and even went behind the desk to find someone who could help us. No one responded. It was just one more part of a hellish day on the way to my mother's funeral. I DEMAND a refund on this booking.
Business response:
Tim, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.