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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We never received the room that we booked even though they continued to advertise that room online after we booked it and couldn't get it. We booked a queen double and was given a queen supposedly with a let out couch. There was NO sofa bed only a recliner so my kids had to sleep on the floor!!!!!
Business response:
Thank you for taking the time to share your feedback. We are very sorry to know we were unable to accommodate you in the suite of your choice. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Hice una reserva de emergencia y según tenían una habitación disponible que me cargaron y llegando al lugar me Dijeron que no tenían ninguna disponible y no me recibieron dejándonos a mi y a mi familia en plena madrugada en la calle
Business response:
Thank you for taking the time to share your concerns with us. We apologize for being unable to accommodate you and your family. We are truly sorry for the inconvenience this caused. We hope you will allow us an opportunity to serve you all in the near future. Sincerely, Hotel Management
Close to all sorts of fast food chains and restaurants
Business response:
Thank you for your comments we will work to improve your next stay
The $100 deposit is ridiculous and the rooms have not even a cup. Nothing yet a kitchen exists. Very disappointed.
Business response:
Denis, thank you for your review. We are sorry you were disappointed with our incidental charges and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.