This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was present to even give us a room—horrible No one was at the hotel front desk to give us a room. My family was trying to get a few hours of sleep after having multiple flights cancelled by American Airlines at DFW. We booked this room and paid for it, paid for an Uber, and when we arrived at the hotel, we called, shouted, and even went behind the desk to find someone who could help us. No one responded. It was just one more part of a hellish day on the way to my mother's funeral. I DEMAND a refund on this booking.
Business response:
Tim, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We never received the room that we booked even though they continued to advertise that room online after we booked it and couldn't get it. We booked a queen double and was given a queen supposedly with a let out couch. There was NO sofa bed only a recliner so my kids had to sleep on the floor!!!!!
Business response:
Thank you for taking the time to share your feedback. We are very sorry to know we were unable to accommodate you in the suite of your choice. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Hice una reserva de emergencia y según tenían una habitación disponible que me cargaron y llegando al lugar me Dijeron que no tenían ninguna disponible y no me recibieron dejándonos a mi y a mi familia en plena madrugada en la calle
Business response:
Thank you for taking the time to share your concerns with us. We apologize for being unable to accommodate you and your family. We are truly sorry for the inconvenience this caused. We hope you will allow us an opportunity to serve you all in the near future. Sincerely, Hotel Management
Close to all sorts of fast food chains and restaurants
Business response:
Thank you for your comments we will work to improve your next stay
The $100 deposit is ridiculous and the rooms have not even a cup. Nothing yet a kitchen exists. Very disappointed.
Business response:
Denis, thank you for your review. We are sorry you were disappointed with our incidental charges and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,699 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.