Extended Stay America - Dallas - Las Colinas - Carnaby St.

Paul 

on Expedia

5 years ago

I flew all the way from Los Angeles and booked the room with the address listed above through you guys with a special rate and they had absolutely no record of it and turned me away unless I paid full price directly through them and he showed me his system they had no record of it so I want a refund 

Cristian 

on Expedia

5 years ago

Bad experience Poor cleaning, poor service, poor breakfast, unsafe. 

Anonymous 

on Expedia

5 years ago

Very Rude front desk, antiquated incidentals policy 

Anonymous 

on Expedia

5 years ago

Staff was professional. However, room was filthy and smelled dirty. Sheets had holes. Carpet was stained and dirty. Air conditioning didn’t work correctly. Room was very small. Windows were dirty. Property was unkempt. Good neighborhood. 

Joyce 

on Expedia

5 years ago

Terrible The bed wasn't comfortable hard like a rock. Pillows filled with leaves and the bed has dog hair. No housekeeping for three days. Refrigerator was so loud you can't even sleep and it leaks and it's like it's raining inside 

Anonymous 

on Expedia

5 years ago

There is a blonde receptionist with a nose ring that was very rude, inconsiderate and aggressively confrontational. On our last day there my mate was taking a last min shower and she came in the room with out consent to tell us to get our stuff and leave. It was at 12:45pm and I had just gotten back from speaking to the leasing office about my extended time I had to pay. It gave me until 1:00pm to leave. Not coming back. 

Jason 

on Expedia

5 years ago

Dirty, exceedingly poor service. There are no elevators!! That’s really something which ought to be mentioned on the Hotels.com listing, don’t you think?? The place basically looks like a converted apartment complex. Room was dirty. Had to request dinner plates & utensils and was warned that if I left them in the room vs. turning them in to the front desk upon my departure that I would be charged an extra fee. I won’t be staying in this location EVER AGAIN. 

Anonymous 

on Expedia

5 years ago

Property was convenient. I did not realize that the doors to the rooms were on the outside, not in a hall way. Although lighting was good, I felt a little exposed. No kleenex or paper cups in the room; facility was in sore need of major updating -- and I am not being picky. Continental breakfast was coffee (good) and a prepackaged muffin.