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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worst hotels. My room smelled like smoke. All of my clothes and luggage still smells of smoking. You get what you pay for.
Business response:
Chris, thank you for being our guest. We are sorry for the smoke smell you experienced in your room and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to ensure your room receives a deep clean to remove the smell. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Not recommended My room smelled horrible and that smell lasted the entire time I was there. Front desk service was horrible and very unprofessional. Called Corp office but never got through
Business response:
Marcus, thank you for your review. We are sorry for the unpleasant smell you experienced during your stay and that our front desk staff was not as responsive as they should have been. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Quarantined Roaches in bathtub. Moved to another room. Mattresses were cheap made, hard and old. Stale odor in room with faint smell of urine. Old and very dated with no apparent improvements other than maybe a little paint. Normally you get what you pay for, not true here.
Business response:
Thank you for your evaluation. We are sorry we did not provide you with the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Bad experience Prepaid reservation: Charged $112 (not authorization hold, full charge) on my card . Now I’m in dispute process.
Business response:
Hussein, thank you for your review. We are sorry for the issue you had and regret the inconvenience caused. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Never stay again. No elevator to 2nd floor, staff directed to wrong floor, room was dirty, sheets had blood stains and long black hair, refrigerator leaked water
Business response:
Thank you for your review. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. Moreover, we regret the inconvenience you had due to the lack of an elevator. We value your concerns and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
I flew all the way from Los Angeles and booked the room with the address listed above through you guys with a special rate and they had absolutely no record of it and turned me away unless I paid full price directly through them and he showed me his system they had no record of it so I want a refund
Business response:
Paul, thank you for being our guest. We are sorry for the issue you had with your reservation and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong. Meanwhile, if you have any queries please reach out to our front desk so that we can assist you further. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bad experience Poor cleaning, poor service, poor breakfast, unsafe.
Business response:
Thank you for the review. We apologize for the cleanliness issues you encountered at our hotel. We will share your concerns with the housekeeping team so that they can take the necessary measures to ensure a better environment going forward. We also apologize for the unsatisfactory service you experienced with our staff. We will discuss your feedback with them, so this does not repeat. Your comments regarding our grab-and-go breakfast will be addressed with our Brand Leaders to assist them when determining new choices for fu... read more
Very Rude front desk, antiquated incidentals policy
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered with our front desk staff. Your comments have been shared with our front desk team to ensure our focus remains on exceptional service. Thank you also for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.