Extended Stay America - Dallas - Las Colinas - Carnaby St.

Anonymous 

on Expedia

6 years ago

Room was not clean, run down and of poor quality. Deadbolt did not work. 

Dorothy 

on Expedia

6 years ago

Disappointing This hotel is in a very nice area. The outside is well-kept and the customer service was good. Entering our room we were shocked by the terrible smell of smoke (non-smoking facility). We put the ac on and went to get dinner. Upon returning the smoke smell was just as bad. At first the staff told us that we would not be charged $250 for smoking in the room. Then when challenged further, we were given another room. The rooms are in need updating. Carpet old and the room did not feel clean. While there is a kitche... read more

Anonymous 

on Expedia

6 years ago

The check in clerk was asleep in the back office and left us waiting in front for 30 minutes while we kept yelling “hello” to see if anyone would come out. When she finally did, she was upset cause we had woken her up and not helpful at all!! Very unprofessional 

Cassandra 

on Expedia

6 years ago

Three whole experience was unpleasant, as i arrived it took the staff 20 mins to come to the desk, she was outside, no sign saying out on property be back, the office was opened, she finally came, I checked in early and was charged $28, the room smelt horrible and it was a bit warm so i turned the ac down, I left to go to thr airport came back, the room smelt like someone smoked even though it was non smoking room, nevertheless i made the best of it, I woke up around 1am the AC stopped working so i slept with no cover, the n... read more

Anonymous 

on Expedia

6 years ago

This was the worst extended stay that I ever stayed. They don't have good staff. The house keeping is only once a week. When I entered the room there was nothingin the room. No toiletries. Very dirty and disappointed.