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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was professional. However, room was filthy and smelled dirty. Sheets had holes. Carpet was stained and dirty. Air conditioning didn’t work correctly. Room was very small. Windows were dirty. Property was unkempt. Good neighborhood.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. On a positive note, we are pleased you liked our associates. We are grateful for your patience and hope you will give us another chance ... read more
Terrible The bed wasn't comfortable hard like a rock. Pillows filled with leaves and the bed has dog hair. No housekeeping for three days. Refrigerator was so loud you can't even sleep and it leaks and it's like it's raining inside
Business response:
Joyce, thank you for your review. We apologize for the noise issues you encountered with the refrigerator and the cleanliness problems with your suite. Your feedback will be shared with our maintenance and housekeeping teams for review and action. We will also share your valuable comments regarding the bed with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We value your feedback and hope you will give us another chance to provide you with a satisfacto... read more
There is a blonde receptionist with a nose ring that was very rude, inconsiderate and aggressively confrontational. On our last day there my mate was taking a last min shower and she came in the room with out consent to tell us to get our stuff and leave. It was at 12:45pm and I had just gotten back from speaking to the leasing office about my extended time I had to pay. It gave me until 1:00pm to leave. Not coming back.
Business response:
Thank you for your review. We are sorry for the poor experience you and your friend had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Dirty, exceedingly poor service. There are no elevators!! That’s really something which ought to be mentioned on the Hotels.com listing, don’t you think?? The place basically looks like a converted apartment complex. Room was dirty. Had to request dinner plates & utensils and was warned that if I left them in the room vs. turning them in to the front desk upon my departure that I would be charged an extra fee. I won’t be staying in this location EVER AGAIN.
Business response:
Jason, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We are also sorry for the lack of elevator service our hotel was an inconvenience for you. If you are... read more
Property was convenient. I did not realize that the doors to the rooms were on the outside, not in a hall way. Although lighting was good, I felt a little exposed. No kleenex or paper cups in the room; facility was in sore need of major updating -- and I am not being picky. Continental breakfast was coffee (good) and a prepackaged muffin.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. On a positive note, we are happy to know you found our location ideal for your needs. It is never our intention to disappoint you in any way, and we hope ... read more
If your staying 2 nights you do not receive Housekeeping service, they require a $100 deposit cleaning deposit upon check-in, the light in the kitchen was burned out and no employees on duty after 11 pm. The location of the facility is great.
Business response:
Thank you for your review. Although you liked our location, we are sorry for your disappointment with our housekeeping policy. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We will share your feedback regarding the lights with our maintenance team for review and action. We hope you will give us a second chance to deliver the type of experience you should ... read more
No service and no cleaning! No hot water for hours and Wi-Fi is terrible, it was interrupted so many times! I left the day before and I had to check out earlier due to terrible conditions
Business response:
Thank you for your review. We apologize for the unfortunate incident and for the connectivity issues you encountered while you were here. We have followed up with our engineering team to address and correct these concerns. We are also sorry for your disappointment during your stay. Please know, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We hope you will return as we would lov... read more
The rooms have mold and smells smoke not very friendly staff either with families and kids not a place to be !
Business response:
Ritesh, please accept our apologies for the disappointing experience you had with our associates and regret the cleanliness issue in the room assigned to you. This is not the impression we want our guests to leave with, and we will share your feedback with the appropriate individuals to make sure this is not repeated. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.