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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms have mold and smells smoke not very friendly staff either with families and kids not a place to be !
Business response:
Ritesh, please accept our apologies for the disappointing experience you had with our associates and regret the cleanliness issue in the room assigned to you. This is not the impression we want our guests to leave with, and we will share your feedback with the appropriate individuals to make sure this is not repeated. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I did not end up staying here and I got refunded. The staff at this property are not very helpful, and the place looks dirty.
Business response:
Thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret you did not have a positive experience with our associates. We have shared your comments with our housekeeping as well as the front desk team to be more attentive in their efforts ensuring our future guests never experience a similar problem. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The advertised breakfast does not exist. Room is damp and smells terrible. Overall not clean rooms. Staff is very friendly and try to assist with everything.
Business response:
Thank you for being our guest. We are sorry for the odor you encountered in your room and regret the disappointing stay you had at our hotel. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our service going forward. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. On a positive note, we are pleased you liked our associates. We hope you will consider a future stay as we woul... read more
Room was not clean, run down and of poor quality. Deadbolt did not work.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry for the disappointment you had with the overall condition of our hotel. Also, your concerns will be shared with the housekeeping and maintenance teams to ensure a better experience going forward. Thank you again, and we hope to make it up to you on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,699 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.