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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not end up staying here and I got refunded. The staff at this property are not very helpful, and the place looks dirty.
Business response:
Thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret you did not have a positive experience with our associates. We have shared your comments with our housekeeping as well as the front desk team to be more attentive in their efforts ensuring our future guests never experience a similar problem. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The advertised breakfast does not exist. Room is damp and smells terrible. Overall not clean rooms. Staff is very friendly and try to assist with everything.
Business response:
Thank you for being our guest. We are sorry for the odor you encountered in your room and regret the disappointing stay you had at our hotel. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our service going forward. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. On a positive note, we are pleased you liked our associates. We hope you will consider a future stay as we woul... read more
Room was not clean, run down and of poor quality. Deadbolt did not work.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry for the disappointment you had with the overall condition of our hotel. Also, your concerns will be shared with the housekeeping and maintenance teams to ensure a better experience going forward. Thank you again, and we hope to make it up to you on your next visit to the area. Sincerely, Hotel Management
Disappointing This hotel is in a very nice area. The outside is well-kept and the customer service was good. Entering our room we were shocked by the terrible smell of smoke (non-smoking facility). We put the ac on and went to get dinner. Upon returning the smoke smell was just as bad. At first the staff told us that we would not be charged $250 for smoking in the room. Then when challenged further, we were given another room. The rooms are in need updating. Carpet old and the room did not feel clean. While there is a kitche... read more
Business response:
Dorothy, thank you for your recent stay and your feedback. We apologize for the less than spotless condition of your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, a... read more
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.