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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in clerk was asleep in the back office and left us waiting in front for 30 minutes while we kept yelling “hello” to see if anyone would come out. When she finally did, she was upset cause we had woken her up and not helpful at all!! Very unprofessional
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
Three whole experience was unpleasant, as i arrived it took the staff 20 mins to come to the desk, she was outside, no sign saying out on property be back, the office was opened, she finally came, I checked in early and was charged $28, the room smelt horrible and it was a bit warm so i turned the ac down, I left to go to thr airport came back, the room smelt like someone smoked even though it was non smoking room, nevertheless i made the best of it, I woke up around 1am the AC stopped working so i slept with no cover, the n... read more
Business response:
Cassandra, thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking corrective actions to avoid such incidents from occurring again. We're also sorry for the poor service you received from our associates. We have also shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope y... read more
This was the worst extended stay that I ever stayed. They don't have good staff. The house keeping is only once a week. When I entered the room there was nothingin the room. No toiletries. Very dirty and disappointed.
Business response:
We apologize for being unable to provide you with a hassle-free and clean experience. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Kindly note our housekeeping is done weekly to respect the privacy of our guests. Please give us a chance to regain your trust and earn your highest marks in t... read more
House keeping was once a week and even that they would miss a day or two.
Business response:
Thank you for taking the time to review your stay. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The lady that checked us in Friday night was horrible. They have a 100.00 cash deposit policy that you can only find out about when you get to the location, she would not help us even though we already paid for the room. It was late and we had to take our family back out to the city to get the cash, next time we will go with the Hilton right next door or some of the other nicer properties in that area.
Business response:
Thank you for being our guest. We are sorry our staff was not accommodating as they should have been. Your comments will be shared with the appropriate team members to improve our service going forward. Also, we apologize and regret the inconvenience you faced due to our payment policy. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.