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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stended smoking stay Staff in this location don't know how to do business,after I paid for my booking. They still charging a different amount , so they have to call hotels.com to adjust price, rooms even there's no smoking they still smell,, got my clothes with funny smell, in my opinion if they said gonna charge a fee to whoever smoke they need to do,,, PERIOD NO SMOKING
Business response:
Jose, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Ugly hotel. Rooms have a lot of imperfections. I changed rooms three times and none was decent. I will never recommend this 1 star hotel.
Business response:
Jose, we sincerely apologize for the unpleasant stay you had with us and for the difficulties you had in your rooms. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
The property was decent upon walking in, but the rooms were so outdated and only cleaned where people could easily see. I was stretching before bed and as I bent over the amount of filth underneath the furniture and bed was completely disgusting. The toilet also barely flushed and had to be held down for about 5-6 seconds to fully flush. And even then sometimes it wouldn’t flush the first or second time. We were here due to my grandma having surgery and when they postponed the surgery, I came back home to Vegas for a few day... read more
No checkin available for 15 mins on arrival. Front desk was rude. Drug deal going on out front. Sprinkler broken shooting a 10 ft stream of water up over the entrance. Dirty room. Generally poorly taken care of property.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Disgusting, dirty, bug infested thieves! Front desl staff was unprofessional. Pool was out of service. No Breakfast. Non working shower. Ants all in the room. Filthy sticky floors. Holes in sheets. It was 110°outside and AC would not get the room cool. Dirty refrigerator and stove. AWEFUL EXPERIENCE! We slept in our clothes and left as soon as the sun rose. Reported issues to front desk & Hotels.com. Neither has followed up. Our stay was 7/17, it is now 8/3 & our incidentals deposit has still not been refunded despite calls ... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Additionally, we are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Unfortunately, fi... read more
Horrblie management staff very rude. Called corporate office never heard from them, still waiting béen 3 weeks
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Please consider giving us a second chance so that we can redeem ourselves. Sincerely, Hotel Management
Had to go to 4 different rooms before finally just leaving the hotel around 11:30pm... Room 1- light fixture and tools in the middle of the floor Room 2- the toilet had CRAP in it and stuck very bad! Room 3- NO toilet handle on the toilet Room 4- hair and dirt in bottom of shower AND hair in the bed. This is when we decided to just go ahead and leave the hotel and find something else! Worst experience in a hotel me and my family ever had!
Business response:
Mark, please accept our sincere apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every time. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Management at this location is very rude and disrespectful.
Business response:
We apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your frustration, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Very Disappointed Falsely advertised as updated; rooms filthy and carpet old and smelly. Very disappointed for that area of town.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.