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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was alright for the price kind of what you expect but once our three year old son almost fell on a hypodermic needle getting into my truck we left
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The bathroom was full of hair and urine was all over the toilet base. Not very clean
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next vis... read more
Not satisfied with stay Not so good the check in was poor The rooms don’t get cleaned daily And no breakfast
Business response:
Sherry, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Would like to have customer service call me back not happy being my four-year-old stayed there very dirty going down the halls in the elevators in the entryway they did even shovel the snow off the sidewalk so there was snow and ice so you had to be careful so you didn't fall the only clear the entryway not the sidewalks around the hotel no coffee pots in the room no cups no bowls to get ice no hot breakfast like I was told no bottles of water are condiment complimentary caught coffee terrible will not stay ever again
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. As per our brand standard requirements, we keep the in-room amenities at the front desk rather than leaving them in the rooms. We ... read more
D—- I got to the hotel late 12:15 check in. It took over an hour to check me in. They were sold out of the room I booked no big deal. The girl was nice but needs to be trained on how to use the system she called people could not get me checked in for over an hour. After a long day of traveling I just wanted a room. Then got into the upgraded room hair in the tub towels were used and the trash was full it was like they only cleaned half the room and forgot to finish I was so tired I checked the bed sheets looked cleaned I jus... read more
Business response:
Thank you for taking the time to post a review of our hotel. We apologize for the inconvenience you experienced at the time of check-in and for the cleanliness issues you had in your room. Your comments have been shared with the respective teams to make sure we deliver a superb stay every time. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Nothing unique really. Very dirty, smell like cigarette everywhere floors dirty. The housekeeper never came to clean in three days. I wouldn’t recommend this place to anyone
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you experienced and that ruined your stay. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel is very dirty, right when you walk in all you can smell is cigarette smoke. We got to our room and there was no blankets or pillows, the beds are pure spring with no cushion. There was a huge hole in the wall. We had to sleep with the windows open just to try abf escape the smell. And there breakfast thats included is a muffin and coffee, which was all gone by the time we got there at 7 am. I would not recommend this place. If it hadnt been so late already we would have just left!
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manage... read more
No heat , lock on the door broken, toilet plugged, 0nly bagles, no coffee,,no staff on hand to fix.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room and for not being able to resolve the issues to your satisfaction. Please be assured that we have discussed your concerns with our maintenance team, and we're working with them to fix the problems immediately. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope you will consider a return visit so we can make it up to you. ... read more
The heater in the room did not work, the top lock on the door was broken ,the toilet plugged up. And the breakfast consisted of one kind of bagle and no coffee at 7:30 in the morning, and no staff anywhere to be found
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our maintenance team, and we're working with them to rectify the problems you mentioned. We will also share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a second chance the next time you are in Auror... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.