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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I did not enjoy my stay, the best word to describe it was uncomfortable. For example there was a drip in the ceiling that you could hear all night. I went to the front desk, they just said sorry and come back later to tell the next person. That is just an example form my trip. I got no sleep
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
It looked ok at first but once we entered the front lobby I looked down on the floor and it seemed like they hadn’t vacuumed in years and once we got our room key we were walking down the halls and we saw more trash and a nasty bandaid on the floor. When we went into “our” room I opened the door and the room was occupied already. There was a dog in there. Good thing it was friendly. It smelled disgusting. It was just unbelievable, we just gave the key back, made sure they’d refund my money and left. I don’t recommend this ho... read more
Business response:
Thank you for choosing us and reviewing your experience. Our team always strive to provide our guests with a clean environment and excellent hospitality, but we apologize this wasn’t your experience. Your feedback is discussed Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
We had an okay stay the room size was nice but the activities in the hotel make it not a great place for a family my 3 year old almost fell on a hypedermic needle in the parking lot behind my truck avoid if u want a safe family friendly place
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It was alright for the price kind of what you expect but once our three year old son almost fell on a hypodermic needle getting into my truck we left
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The bathroom was full of hair and urine was all over the toilet base. Not very clean
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next vis... read more
Not satisfied with stay Not so good the check in was poor The rooms don’t get cleaned daily And no breakfast
Business response:
Sherry, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Would like to have customer service call me back not happy being my four-year-old stayed there very dirty going down the halls in the elevators in the entryway they did even shovel the snow off the sidewalk so there was snow and ice so you had to be careful so you didn't fall the only clear the entryway not the sidewalks around the hotel no coffee pots in the room no cups no bowls to get ice no hot breakfast like I was told no bottles of water are condiment complimentary caught coffee terrible will not stay ever again
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. As per our brand standard requirements, we keep the in-room amenities at the front desk rather than leaving them in the rooms. We ... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.