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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was bad. The room only had 2 pillows and no blankets for the hide a bed. There were no cups to drink with. When asked the front counter didnt have anymore pillows to offer so my husband and one of our children and i had no pillows.
Business response:
Jewlia, thank you for reviewing your visit with us. We are sorry we were unable to provide you the extra pillows during your stay and apologize for the discomfort it caused. Your feedback will be shared with our team so that we are more diligent in our service levels. Please know, kitchenware for your suite is kept and available at the front desk to ensure cleanliness. We value your feedback and hope to have another chance to show you our hospitality the next time that you return to this area. Sincerely, Hotel Management
You have the property in a. Unkept fashion, the Travelocity picture made the place look nice. I booked the room there only because I neglected to book at the time of my business meetings, then the day before all of the decent places were booked in the entire Denver area. The windows were dirty and the room was filthy, I was walking barefoot on the wood floors in the kitchen then took a shower and I saw dirt rinsing off my feet. Next time I will rent a car and book a hotel perhaps 60 miles away and plan accordingly.
Business response:
Thank you for your feedback on your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, ... read more
The shower leaked so badly there was a large puddle on the floor that propagated in front of the toilet the room was run down
Business response:
Thank you for choosing us for your recent stay. We are sorry for the leakage issues you had with the shower and the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We value your comments and hope to have another chance to serve you better. Sincerely, Hotel Management
From check in to in Room amenities terrible The pool is closed, the check in attendant was rude and tried to make me feel like they were doing us a favor. I inquired about the possibility of the two room being next to each other and she said, no, you’ll get one room on the third floor and one room on the second floor.
Business response:
Thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team and the dissatisfaction you had with the in-room amenities. Your feedback is shared with our front office team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Poor Room was not nice or comfortable. Staff was rude. The building itself needs a lot of work and looks as though they’ve just let it go. Never staying here again.
Business response:
Olivia, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. Also, your input for the rude behavior of our staff will help us improve our service level. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Really bad experience. Other than the front desk person, our experience was terrible. Very dirty room, feces still in the toilet, a dirty towel left in the bathroom, no clean towels, sketchy people hanging outside around property, pretty sure a person was about to pick up a prostitute right by my car, the room still smelled of bad cologne. I had to get an immediate refund.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The place was filthy, dirty sheet on the bed, stained carpet and upholstery on the chair, looked as though it hadn't been cleanwd in weeks.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.