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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, room reeked of cigarette smoke. Toilet had poop on lid.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
The set up was nice. I'm grateful I had clean bedding and clean towels. Since I was staying only one night. I dealt with it. The suite was well organized but definitely Not Clean. An annoying odor in the carpet area close to one side of the bed. The facility offered lots of amenities but the one amenity I requested, (coffee machine) they we're out of. The chairs used at the bar/table were covered in so kind of stains. Would have been a perfect rating if housekeeping was on point.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not even worth the cheap price- FILTHY This place was so run down and dirty. The tub was moldy and peeling, the toilet paper roll was empty, there were old sunflower seeds and dead bugs in the window seal ( not sure if caused human or rodent), drawers filthy. If we weren’t desperate for sleep because of major airport delays from a huge storm and all other hotels were booked, I would have walked right out. The lobby was also dirty, especially the floors. Free coffee was nonexistent- all three carafes were totally empty. The o... read more
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room was not prepared for our arrival. There were two towels for six people and two pillows for three beds. The staff had no more pillows to give us the first night and only two more for the second. My kids used towels and blankets for pillows. The whole hotel is non smoking but the hallways stank of marijuana and cigarette smoke. The staff was unhelpful and had no concept of customer service. They demanded upfront payment for everything and made no concession for anything wrong with the hotel or the service. The hotel w... read more
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Stay somewhere else Unclean room: sofa bed linens not clean, sofa upholstery unclean, cigarette smoke smell ; few amenities (no hangers, few towels) Bathroom door broken (looked like it had been kicked in during a fight), needed repair and paint, poor bathroom lighting, needs grab bar in shower Personnel dispute @ check-in desk. Personnel problems should not be on public display. Slow check in, room key not working Decent coffee, though
Business response:
Dear Maureen, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
It was bad. The room only had 2 pillows and no blankets for the hide a bed. There were no cups to drink with. When asked the front counter didnt have anymore pillows to offer so my husband and one of our children and i had no pillows.
Business response:
Jewlia, thank you for reviewing your visit with us. We are sorry we were unable to provide you the extra pillows during your stay and apologize for the discomfort it caused. Your feedback will be shared with our team so that we are more diligent in our service levels. Please know, kitchenware for your suite is kept and available at the front desk to ensure cleanliness. We value your feedback and hope to have another chance to show you our hospitality the next time that you return to this area. Sincerely, Hotel Management
You have the property in a. Unkept fashion, the Travelocity picture made the place look nice. I booked the room there only because I neglected to book at the time of my business meetings, then the day before all of the decent places were booked in the entire Denver area. The windows were dirty and the room was filthy, I was walking barefoot on the wood floors in the kitchen then took a shower and I saw dirt rinsing off my feet. Next time I will rent a car and book a hotel perhaps 60 miles away and plan accordingly.
Business response:
Thank you for your feedback on your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, ... read more
The shower leaked so badly there was a large puddle on the floor that propagated in front of the toilet the room was run down
Business response:
Thank you for choosing us for your recent stay. We are sorry for the leakage issues you had with the shower and the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We value your comments and hope to have another chance to serve you better. Sincerely, Hotel Management
From check in to in Room amenities terrible The pool is closed, the check in attendant was rude and tried to make me feel like they were doing us a favor. I inquired about the possibility of the two room being next to each other and she said, no, you’ll get one room on the third floor and one room on the second floor.
Business response:
Thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team and the dissatisfaction you had with the in-room amenities. Your feedback is shared with our front office team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.