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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible not fit for anyone to live So disappointe My stay was very horrible there were roaches in there. Room smelt like dogs, no cups or condiments. When we talked to the staff about our room she was very rude and disrespectful. I will never come here again.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will co... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
We didn't find out till the next day we had to request utensils etc. to stock room.
Business response:
George, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No elevator. No good. They were under construction and the elevator didn't ho to the part of the 3rd floor that our room was on. So we had to go to the 2nd floor. Walk to the end of the hall to the stairs but the was not sign at a fork in the hall so we went to the wrong stairs had to turn around and go back and then go to the other end of the hall to the other stairs. Then climb the stairs carrying our bags and walk all the way back down the hall to our room. Had we known all this we certainly would not have prepaid for thi... read more
Business response:
Lorrinda, thank you for reviewing our hotel. Please accept our apologies for the inconvenienceyou had due to the construction.You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Absolutely disgusting. Constant flow of drug addict types hanging around the parking lot.. We couldn't even get extra towels unless we carried our old ones to the front desk. Room stunk like stale cigarrettes. Paid way too much.
Not the safest or cleanest of places Not all the lights worked. It's quite obvious Housekeeping does not clean under the beds, as there was a TON of trash under the bed upon check-in. Gross! And the door did not have a privacy/security lock on it to close over the door after you locked the main lock!
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered in your room. Your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I planned on staying 10 days, left after seven. The room was filthy, and the sheets, towels and bedding were never changed. The room was not touched throughout my entire stay. The bed was never made, I received one bar of soap, there were no hangers to hang shirts, the microwave turntable was missing, etc etc. surprisingly the tub/shower appeared to be clean!
Business response:
Mike, thank you for being our guest. We are truly sorry for the cleanliness issues you encountered in your room and that you were not aware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, towels and linens may be exchanged at the front desk. Once more, we apologize and hope you will afford us an opportunity to... read more
Needs major cleaning. AC smelled nasty. No tv in bedroom,only in suite portion
Business response:
Brett, please accept our sincerest apologies for the issues you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have been discussed it with the housekeeping and maintenance team in an effort that such mistakes are not repeated again. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.