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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely disgusting. Constant flow of drug addict types hanging around the parking lot.. We couldn't even get extra towels unless we carried our old ones to the front desk. Room stunk like stale cigarrettes. Paid way too much.
Not the safest or cleanest of places Not all the lights worked. It's quite obvious Housekeeping does not clean under the beds, as there was a TON of trash under the bed upon check-in. Gross! And the door did not have a privacy/security lock on it to close over the door after you locked the main lock!
Business response:
Thank you for being our guest. We are sorry for the difficulties you encountered in your room. Your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I planned on staying 10 days, left after seven. The room was filthy, and the sheets, towels and bedding were never changed. The room was not touched throughout my entire stay. The bed was never made, I received one bar of soap, there were no hangers to hang shirts, the microwave turntable was missing, etc etc. surprisingly the tub/shower appeared to be clean!
Business response:
Mike, thank you for being our guest. We are truly sorry for the cleanliness issues you encountered in your room and that you were not aware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, towels and linens may be exchanged at the front desk. Once more, we apologize and hope you will afford us an opportunity to... read more
Needs major cleaning. AC smelled nasty. No tv in bedroom,only in suite portion
Business response:
Brett, please accept our sincerest apologies for the issues you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have been discussed it with the housekeeping and maintenance team in an effort that such mistakes are not repeated again. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Our first room was not a queen size bed, which is what I paid for. It was a smaller bed. The lights didn't work. It wasn't very clean. We called the front desk and asked for a room with a queen size bed. She ended up giving us a room with a king size bed. It was gross!!! The carpet was wet and stained and the room was dirty also. I will never go back there. The table where the breakfast was, was dirty. Don't advertise it as a breakfast. It wasn't.
Business response:
Geraldine, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel... read more
I have never been to a hotel where you have no housekeeping while your there fir a week. Also have to take out own garbage. The breakfast i was not able to eat as thete were only granola bars and muffins. I am diabetuc and cant eat those things. Hotel does not take those things into cinsiderations. I chose this hotel sunce they stated breakfast, pool the pool was durty wuth algae all over the bottom and steps. When we arrived we asked about senior discount and was infirmed they could not do since we reserved eith a 3rd parth... read more
Business response:
Bonnie, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations for a perfect stay. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Counting on your kind generosity to accept our apology, we hope you will consider re... read more
Not a nice place you have to exchange your own towels - carry dirty towels down to the front desk - no shampoo provided - you can ask then go get at front desk - no maid service
Business response:
Dear Steven, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Honestly, this was the filthiest place ever. I don’t do reviews but for the amount of money charged per night, I had to give my opinion. I couldn’t walk down the hall without gagging. They should be embarrassed for stealing people’s money.
Business response:
Liz, thank you for the feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Since... read more
Elevator was down for entire three day stay. My daughter had recently had knee surgery and our room was on 3rd floor. After complaints, manager avoided dealing with me and nobody offered me a room change or discount. There were no refunds for me to move to another hotel.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.