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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE!!! Yuck! Absolutely disgusting! Stuff all over the walls and headboards. Stained sheets, broken door, broken table and broken light. Checked in and checked right out. Manager refunded us immediately. Other guests were asking for a refund as well. Manager was nice about it but seemed unphased by the condition of the rooms....like they’ve heard it a LOT recently
Business response:
Eileen, thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Poor customer service. Had a room with sofa sleeper and requested linens, told “ we don’t have pillows or blankets “ — no ice machine either.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide excellent hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
it took the person more than 1 hour to assign me room, did not have breakfast the internet is of poor quality is a great hotel in size but its service bad bad bad
Business response:
Thank you for reviewing your stay. We apologize for the inconvenience you had at the time of check-in and the trouble you experienced while connecting to our Wi-Fi. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Also, our service provider has been made aware of the problem, and we are working to ensure we have the proper connectivity throughout the hotel. We would l... read more
Ashamed to say I stayed there The dirtiest most disgusting room/hotel I had ever stayed at ... I have stayed here before but by far the worsrt most grossest place ever
Business response:
Misty, thank you for staying with us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Clerk at front desk when we arrived was not service oriented. We arrived at 9:30. There were 6 of us. We were exhausted and she told us that she couldn't get bedding for the sofa bed until 11:00pm when the maid arrived. I've NEVER been told that at any hotel before! We went out and got our own bedding! The clientele was SO scary. Lots of loitering in the halls and outside. Even though the hotel claims to be smoke free the halls reeked of cigarette smoke and marijuana.
Just wasn't happy with stay
Business response:
Derrick, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.