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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fraud I did not stay there and my credit card is charged.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry to learn you were unable to stay with us. We were looking forward to hosting your accommodation needs. We are also sorry for any billing issues you have encountered. We would be happy to take a closer look at the cancellation policy for you. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
The staff was rude and continuosly on their personal phones. When i checked in, i was given 3 different rooms due to my first room being occupied, my second was not what i paid for and the third was gross amd had bugs.
Business response:
William, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
i went to check in and she was already mad and over welmed by herself, she said they were over booked and I can not get into a room went to my truck got my conformation number then she said okay I have a room for you, still grumpy took 45 mins to check in. dirty people in and out of the door for the hour like bum looking no pun intended I felt kind of scared to stay there but I already paid for it, made it up stairs to my room people were shouting and being very loud all night I got maybe 2 hours of sleep out of about 10 hou... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
TERRIBLE!!! Yuck! Absolutely disgusting! Stuff all over the walls and headboards. Stained sheets, broken door, broken table and broken light. Checked in and checked right out. Manager refunded us immediately. Other guests were asking for a refund as well. Manager was nice about it but seemed unphased by the condition of the rooms....like they’ve heard it a LOT recently
Business response:
Eileen, thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Poor customer service. Had a room with sofa sleeper and requested linens, told “ we don’t have pillows or blankets “ — no ice machine either.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide excellent hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
it took the person more than 1 hour to assign me room, did not have breakfast the internet is of poor quality is a great hotel in size but its service bad bad bad
Business response:
Thank you for reviewing your stay. We apologize for the inconvenience you had at the time of check-in and the trouble you experienced while connecting to our Wi-Fi. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Also, our service provider has been made aware of the problem, and we are working to ensure we have the proper connectivity throughout the hotel. We would l... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.