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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissatisfied It was horrible!!!!! The staff was so rude!!! It was so dirty in my room when we first checked in dead ants and flies . Pee on the bathroom floor😷 and let's keep in mind I have two babies ages one and two with me.. And when I asked for some to clean the room they never came. So guess what I cleaned it my self 😷 😓
Business response:
Veronica, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Staff were helpfull, room was terrible, the mattress was hard
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
Very dirty and the whole hotel is sketchy. I did not enjoy my stay and would never go back
Business response:
Nick, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Tired, dirty and unfriendly Tired, dirty and unfriendly - you can do better.
Business response:
Christina, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Your feedback is considered very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I did not enjoy my stay, the best word to describe it was uncomfortable. For example there was a drip in the ceiling that you could hear all night. I went to the front desk, they just said sorry and come back later to tell the next person. That is just an example form my trip. I got no sleep
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
It looked ok at first but once we entered the front lobby I looked down on the floor and it seemed like they hadn’t vacuumed in years and once we got our room key we were walking down the halls and we saw more trash and a nasty bandaid on the floor. When we went into “our” room I opened the door and the room was occupied already. There was a dog in there. Good thing it was friendly. It smelled disgusting. It was just unbelievable, we just gave the key back, made sure they’d refund my money and left. I don’t recommend this ho... read more
Business response:
Thank you for choosing us and reviewing your experience. Our team always strive to provide our guests with a clean environment and excellent hospitality, but we apologize this wasn’t your experience. Your feedback is discussed Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
We had an okay stay the room size was nice but the activities in the hotel make it not a great place for a family my 3 year old almost fell on a hypedermic needle in the parking lot behind my truck avoid if u want a safe family friendly place
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.