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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ashamed to say I stayed there The dirtiest most disgusting room/hotel I had ever stayed at ... I have stayed here before but by far the worsrt most grossest place ever
Business response:
Misty, thank you for staying with us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Clerk at front desk when we arrived was not service oriented. We arrived at 9:30. There were 6 of us. We were exhausted and she told us that she couldn't get bedding for the sofa bed until 11:00pm when the maid arrived. I've NEVER been told that at any hotel before! We went out and got our own bedding! The clientele was SO scary. Lots of loitering in the halls and outside. Even though the hotel claims to be smoke free the halls reeked of cigarette smoke and marijuana.
Just wasn't happy with stay
Business response:
Derrick, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Dissatisfied It was horrible!!!!! The staff was so rude!!! It was so dirty in my room when we first checked in dead ants and flies . Pee on the bathroom floor😷 and let's keep in mind I have two babies ages one and two with me.. And when I asked for some to clean the room they never came. So guess what I cleaned it my self 😷 😓
Business response:
Veronica, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Staff were helpfull, room was terrible, the mattress was hard
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
Very dirty and the whole hotel is sketchy. I did not enjoy my stay and would never go back
Business response:
Nick, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Tired, dirty and unfriendly Tired, dirty and unfriendly - you can do better.
Business response:
Christina, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Your feedback is considered very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.