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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The night manger was acceptable. She was very polite during the first stay. The second stay we booked a queen room and the first bed was not made and had great stain on the sheets. The second room was clean but did not have a working climate control and the 3rd room had one double bed instead of a queen. We are two larger people can can not sleep on a double. I ended up getting a refund through Orbitz.
Business response:
Thank you for taking the time to review your stay. Although you were pleased with the service you received from our associates, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We would like to regain your trust and hope you will give us that c... read more
Totally unacceptable treated and etc i rather not commit so much of eing a gold member
Business response:
We apologize for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Took over 2 hrs to check in, and give me unclean room and change another room which is stuff in, worst ever experience
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We have also shared your concerns with our housekeeping team, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Managem... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Most everything was broken or damaged Sketchy area with people living full time on the property because it's so big. Cigarette burns all over the room, the bath tub had damage, the shelf ib the closet was broke and unusable. The extra security lock bar thing was broken off the door. And of course as usual at Extended Stay the cable was grainy and very bad detection. Oh!! When i went to grab a muffin for breakfast some girl in the office had a whole armful of like 15 of them, thus leaving me with just a granola bar...and the ... read more
Business response:
Craig, thank you for your review of our hotel. We apologize for the difficulties you experienced in our room. Please be assured that we have discussed your feedback with our maintenance team, and they are fixing the issues you mentioned. We will also share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determining new selections. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Room was dirty, heating/cooling unit was broken, pillows & pillowcases were stained badly, sheets were on inside out, no housekeeping if you stay under 8 days, only one vending machine on the property that dispenses only soda.
Business response:
Thank you for evaluating your stay with us. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
Stay away, even a Super 8 is better My stay was impromptu due to bad weather canceling my flight. I chose it due to proximity of DÍA and price. I figured it would be better than a super 8 or motel 6 but I was wrong. The card reader at check in was not working right away, so it took a little longer to check in. It was clear the hotel was under renovation, but no mention of it at the desk so I was quite surprised at the level of messiness in the halls. I walked into the room and it was freezing. Several lights did not work and... read more
Business response:
Benjamin, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always e... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.