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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
D—- I got to the hotel late 12:15 check in. It took over an hour to check me in. They were sold out of the room I booked no big deal. The girl was nice but needs to be trained on how to use the system she called people could not get me checked in for over an hour. After a long day of traveling I just wanted a room. Then got into the upgraded room hair in the tub towels were used and the trash was full it was like they only cleaned half the room and forgot to finish I was so tired I checked the bed sheets looked cleaned I jus... read more
Business response:
Thank you for taking the time to post a review of our hotel. We apologize for the inconvenience you experienced at the time of check-in and for the cleanliness issues you had in your room. Your comments have been shared with the respective teams to make sure we deliver a superb stay every time. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Nothing unique really. Very dirty, smell like cigarette everywhere floors dirty. The housekeeper never came to clean in three days. I wouldn’t recommend this place to anyone
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you experienced and that ruined your stay. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel is very dirty, right when you walk in all you can smell is cigarette smoke. We got to our room and there was no blankets or pillows, the beds are pure spring with no cushion. There was a huge hole in the wall. We had to sleep with the windows open just to try abf escape the smell. And there breakfast thats included is a muffin and coffee, which was all gone by the time we got there at 7 am. I would not recommend this place. If it hadnt been so late already we would have just left!
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manage... read more
No heat , lock on the door broken, toilet plugged, 0nly bagles, no coffee,,no staff on hand to fix.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room and for not being able to resolve the issues to your satisfaction. Please be assured that we have discussed your concerns with our maintenance team, and we're working with them to fix the problems immediately. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope you will consider a return visit so we can make it up to you. ... read more
The heater in the room did not work, the top lock on the door was broken ,the toilet plugged up. And the breakfast consisted of one kind of bagle and no coffee at 7:30 in the morning, and no staff anywhere to be found
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our maintenance team, and we're working with them to rectify the problems you mentioned. We will also share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us a second chance the next time you are in Auror... read more
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The night manger was acceptable. She was very polite during the first stay. The second stay we booked a queen room and the first bed was not made and had great stain on the sheets. The second room was clean but did not have a working climate control and the 3rd room had one double bed instead of a queen. We are two larger people can can not sleep on a double. I ended up getting a refund through Orbitz.
Business response:
Thank you for taking the time to review your stay. Although you were pleased with the service you received from our associates, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We would like to regain your trust and hope you will give us that c... read more
Totally unacceptable treated and etc i rather not commit so much of eing a gold member
Business response:
We apologize for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.