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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DANGER STAY AWAY! This place was extremely dirty, inside and out! Staff could have cared less. Front desk personnel should be uniformed or dress in proper attire. Disgusting I will give a 1 on a scale of 1-10 and that is generous!
Business response:
Carey, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Should have known better This hotel is DISGUSTING. Dirty, dirty, dirty. Bloodstains in mattresses, bathroom floor was sticky and the shower/tub had mold and mildew everywhere. It was awful.
Business response:
Jessica, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Hallways littered with trash outside rundown and littered, furnishings old and worn out needs remodel badly wouldn't stay there again if it mwas free
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Manage... read more
The customer service was rude AF. there were no clean rooms when we got there and there were no employees willing to clean up any rooms.
Business response:
Thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the cleanliness issues which kept you from having a pleasant experience. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Fraud I did not stay there and my credit card is charged.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry to learn you were unable to stay with us. We were looking forward to hosting your accommodation needs. We are also sorry for any billing issues you have encountered. We would be happy to take a closer look at the cancellation policy for you. Since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
The staff was rude and continuosly on their personal phones. When i checked in, i was given 3 different rooms due to my first room being occupied, my second was not what i paid for and the third was gross amd had bugs.
Business response:
William, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
i went to check in and she was already mad and over welmed by herself, she said they were over booked and I can not get into a room went to my truck got my conformation number then she said okay I have a room for you, still grumpy took 45 mins to check in. dirty people in and out of the door for the hour like bum looking no pun intended I felt kind of scared to stay there but I already paid for it, made it up stairs to my room people were shouting and being very loud all night I got maybe 2 hours of sleep out of about 10 hou... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.