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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Room was not nice or comfortable. Staff was rude. The building itself needs a lot of work and looks as though they’ve just let it go. Never staying here again.
Business response:
Olivia, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. Also, your input for the rude behavior of our staff will help us improve our service level. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Really bad experience. Other than the front desk person, our experience was terrible. Very dirty room, feces still in the toilet, a dirty towel left in the bathroom, no clean towels, sketchy people hanging outside around property, pretty sure a person was about to pick up a prostitute right by my car, the room still smelled of bad cologne. I had to get an immediate refund.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The place was filthy, dirty sheet on the bed, stained carpet and upholstery on the chair, looked as though it hadn't been cleanwd in weeks.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
DANGER STAY AWAY! This place was extremely dirty, inside and out! Staff could have cared less. Front desk personnel should be uniformed or dress in proper attire. Disgusting I will give a 1 on a scale of 1-10 and that is generous!
Business response:
Carey, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Should have known better This hotel is DISGUSTING. Dirty, dirty, dirty. Bloodstains in mattresses, bathroom floor was sticky and the shower/tub had mold and mildew everywhere. It was awful.
Business response:
Jessica, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Hallways littered with trash outside rundown and littered, furnishings old and worn out needs remodel badly wouldn't stay there again if it mwas free
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Manage... read more
The customer service was rude AF. there were no clean rooms when we got there and there were no employees willing to clean up any rooms.
Business response:
Thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the cleanliness issues which kept you from having a pleasant experience. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.