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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was absolutely filthy. We booked for multiple nights, checked out several hours after checking in and found a much nicer hotel. I wouldn't let my dog sleep in this place. KEEP AWAY FROM HERE.
Business response:
Thank you for choosing us for your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, H... read more
The tiny Grab and Go breakfast was always out of everything, especially coffee. I stayed for 5 days. There were no towels in the room when we arrived and we had to wait for hours for some to be available. We had kids on the pull out bed and the front desk couldnt supply any extra pillows for them. The handle to the sink was inside the sink when we first arrived. Front desk people were nice but seemed overwhelmed. I would not consider staying again, even for the low price, very disappointing. I have been to other Extended Sta... read more
The hotel was dirty and the sheets and towels were dirty with makeup and blood The pool was out of service The breakfast was only muffins and coffee The room smelled of smoke and several people were smoking by the back entrance with the door proped open I LEFT EARLY!!!
El cuarto no me gustó el sofá cama estaba demasiado sucio No hicieron limpieza al cuarto cuando se nos cobro por hacerlo tuvimos que llevar nuestro propio papel sanitario. También se tuvo que desinfectar un poco por estaba muy sucio
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal... read more
Had to be he filthiest hotel I have ever stayed in
Business response:
Tyriik, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I have arrived at 2 am (called in advance about the late check-in), had an appointment in the area and just needed a room for a few hours. My check-in process took around 30 minutes considering the time I arrived and the fact I needed to get up at 6 am - there were very valuable 30 minutes for me. The cleanness of the room is very questionable.
Business response:
Nadya, thank you for your review. We are sorry for the time taken at check-in and the inconvenience it caused. We are also sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our front desk and housekeeping team to ensure they are more diligent going forward. Please give us another chance to prove ourselves. Sincerely, Hotel Management
The room still had garbage and a cell phone charger in it from the previous guest. Coffee was available by the front desk at breakfast, but ran out. I understand because I’ve worked in hotels, okay, fine, I went back twenty minutes later and there was still no coffee made. Only thing available for breakfast was instant oatmeal. Apparently they did have some individually wrapped muffins, but didn’t restock them. Luckily we didn’t stay here because of the breakfast. We needed a room with two beds and a couch for the number of ... read more
Business response:
Brenda, we appreciate you being our guest and providing your feedback. We are sorry our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team so that this is not repeated. However, we are glad the rest of your stay was decent. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was my first and really horrible experience with everything. Service, cleanliness and all
Business response:
Thank you for your review of your recent stay. We are sorry for the service and cleanliness issues you encountered. Your feedback will be shared with the appropriate teams to ensure procedures are being followed to prevent such problems in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.