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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to be he filthiest hotel I have ever stayed in
Business response:
Tyriik, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I have arrived at 2 am (called in advance about the late check-in), had an appointment in the area and just needed a room for a few hours. My check-in process took around 30 minutes considering the time I arrived and the fact I needed to get up at 6 am - there were very valuable 30 minutes for me. The cleanness of the room is very questionable.
Business response:
Nadya, thank you for your review. We are sorry for the time taken at check-in and the inconvenience it caused. We are also sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our front desk and housekeeping team to ensure they are more diligent going forward. Please give us another chance to prove ourselves. Sincerely, Hotel Management
The room still had garbage and a cell phone charger in it from the previous guest. Coffee was available by the front desk at breakfast, but ran out. I understand because I’ve worked in hotels, okay, fine, I went back twenty minutes later and there was still no coffee made. Only thing available for breakfast was instant oatmeal. Apparently they did have some individually wrapped muffins, but didn’t restock them. Luckily we didn’t stay here because of the breakfast. We needed a room with two beds and a couch for the number of ... read more
Business response:
Brenda, we appreciate you being our guest and providing your feedback. We are sorry our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team so that this is not repeated. However, we are glad the rest of your stay was decent. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was my first and really horrible experience with everything. Service, cleanliness and all
Business response:
Thank you for your review of your recent stay. We are sorry for the service and cleanliness issues you encountered. Your feedback will be shared with the appropriate teams to ensure procedures are being followed to prevent such problems in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Dirty, room reeked of cigarette smoke. Toilet had poop on lid.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
The set up was nice. I'm grateful I had clean bedding and clean towels. Since I was staying only one night. I dealt with it. The suite was well organized but definitely Not Clean. An annoying odor in the carpet area close to one side of the bed. The facility offered lots of amenities but the one amenity I requested, (coffee machine) they we're out of. The chairs used at the bar/table were covered in so kind of stains. Would have been a perfect rating if housekeeping was on point.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not even worth the cheap price- FILTHY This place was so run down and dirty. The tub was moldy and peeling, the toilet paper roll was empty, there were old sunflower seeds and dead bugs in the window seal ( not sure if caused human or rodent), drawers filthy. If we weren’t desperate for sleep because of major airport delays from a huge storm and all other hotels were booked, I would have walked right out. The lobby was also dirty, especially the floors. Free coffee was nonexistent- all three carafes were totally empty. The o... read more
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room was not prepared for our arrival. There were two towels for six people and two pillows for three beds. The staff had no more pillows to give us the first night and only two more for the second. My kids used towels and blankets for pillows. The whole hotel is non smoking but the hallways stank of marijuana and cigarette smoke. The staff was unhelpful and had no concept of customer service. They demanded upfront payment for everything and made no concession for anything wrong with the hotel or the service. The hotel w... read more
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Stay somewhere else Unclean room: sofa bed linens not clean, sofa upholstery unclean, cigarette smoke smell ; few amenities (no hangers, few towels) Bathroom door broken (looked like it had been kicked in during a fight), needed repair and paint, poor bathroom lighting, needs grab bar in shower Personnel dispute @ check-in desk. Personnel problems should not be on public display. Slow check in, room key not working Decent coffee, though
Business response:
Dear Maureen, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.