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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took over 2 hrs to check in, and give me unclean room and change another room which is stuff in, worst ever experience
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We have also shared your concerns with our housekeeping team, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Managem... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Most everything was broken or damaged Sketchy area with people living full time on the property because it's so big. Cigarette burns all over the room, the bath tub had damage, the shelf ib the closet was broke and unusable. The extra security lock bar thing was broken off the door. And of course as usual at Extended Stay the cable was grainy and very bad detection. Oh!! When i went to grab a muffin for breakfast some girl in the office had a whole armful of like 15 of them, thus leaving me with just a granola bar...and the ... read more
Business response:
Craig, thank you for your review of our hotel. We apologize for the difficulties you experienced in our room. Please be assured that we have discussed your feedback with our maintenance team, and they are fixing the issues you mentioned. We will also share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determining new selections. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Room was dirty, heating/cooling unit was broken, pillows & pillowcases were stained badly, sheets were on inside out, no housekeeping if you stay under 8 days, only one vending machine on the property that dispenses only soda.
Business response:
Thank you for evaluating your stay with us. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
Stay away, even a Super 8 is better My stay was impromptu due to bad weather canceling my flight. I chose it due to proximity of DÍA and price. I figured it would be better than a super 8 or motel 6 but I was wrong. The card reader at check in was not working right away, so it took a little longer to check in. It was clear the hotel was under renovation, but no mention of it at the desk so I was quite surprised at the level of messiness in the halls. I walked into the room and it was freezing. Several lights did not work and... read more
Business response:
Benjamin, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always e... read more
Well there was pretzels just laying on top of the refrigerator did that sometimes peeling I mean I'm taking a shower in the paint is falling at my feet bathroom sink had no stopper I mean blind so late I would have turned around and slept in my car and then more comfortable very disappointed
Business response:
Gary, thank you for your review. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter similar problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bad experience stay for over a month and this hotel did not want to give me my Tax dollars back nor work with me
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. In regard to the charges, please feel free to reach out us as we will be happy to assist you. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing is unique about this property. I would never want to stay at this property anymore. I have stayed at extended stays and thinks one by far is the worse! Staff and rooms
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were so disappointed to read that we did not live up to our typical standards, and we're truly sorry your stay was less than satisfactory. We will discuss this as a team and take corrective action so future guests do not encounter the same issues. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
In our room there was a bottle of urine mext to the bed when we checked in.....not to mention the bag of dope on the bed. Staff didnt evem offer a room change however the manager gave a full refund the followimg day
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. ... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.