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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well there was pretzels just laying on top of the refrigerator did that sometimes peeling I mean I'm taking a shower in the paint is falling at my feet bathroom sink had no stopper I mean blind so late I would have turned around and slept in my car and then more comfortable very disappointed
Business response:
Gary, thank you for your review. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter similar problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bad experience stay for over a month and this hotel did not want to give me my Tax dollars back nor work with me
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. In regard to the charges, please feel free to reach out us as we will be happy to assist you. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing is unique about this property. I would never want to stay at this property anymore. I have stayed at extended stays and thinks one by far is the worse! Staff and rooms
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were so disappointed to read that we did not live up to our typical standards, and we're truly sorry your stay was less than satisfactory. We will discuss this as a team and take corrective action so future guests do not encounter the same issues. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
In our room there was a bottle of urine mext to the bed when we checked in.....not to mention the bag of dope on the bed. Staff didnt evem offer a room change however the manager gave a full refund the followimg day
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. ... read more
Horrible not fit for anyone to live So disappointe My stay was very horrible there were roaches in there. Room smelt like dogs, no cups or condiments. When we talked to the staff about our room she was very rude and disrespectful. I will never come here again.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will co... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
We didn't find out till the next day we had to request utensils etc. to stock room.
Business response:
George, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No elevator. No good. They were under construction and the elevator didn't ho to the part of the 3rd floor that our room was on. So we had to go to the 2nd floor. Walk to the end of the hall to the stairs but the was not sign at a fork in the hall so we went to the wrong stairs had to turn around and go back and then go to the other end of the hall to the other stairs. Then climb the stairs carrying our bags and walk all the way back down the hall to our room. Had we known all this we certainly would not have prepaid for thi... read more
Business response:
Lorrinda, thank you for reviewing our hotel. Please accept our apologies for the inconvenienceyou had due to the construction.You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.