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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first room was not a queen size bed, which is what I paid for. It was a smaller bed. The lights didn't work. It wasn't very clean. We called the front desk and asked for a room with a queen size bed. She ended up giving us a room with a king size bed. It was gross!!! The carpet was wet and stained and the room was dirty also. I will never go back there. The table where the breakfast was, was dirty. Don't advertise it as a breakfast. It wasn't.
Business response:
Geraldine, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel... read more
I have never been to a hotel where you have no housekeeping while your there fir a week. Also have to take out own garbage. The breakfast i was not able to eat as thete were only granola bars and muffins. I am diabetuc and cant eat those things. Hotel does not take those things into cinsiderations. I chose this hotel sunce they stated breakfast, pool the pool was durty wuth algae all over the bottom and steps. When we arrived we asked about senior discount and was infirmed they could not do since we reserved eith a 3rd parth... read more
Business response:
Bonnie, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations for a perfect stay. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Counting on your kind generosity to accept our apology, we hope you will consider re... read more
Not a nice place you have to exchange your own towels - carry dirty towels down to the front desk - no shampoo provided - you can ask then go get at front desk - no maid service
Business response:
Dear Steven, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Honestly, this was the filthiest place ever. I don’t do reviews but for the amount of money charged per night, I had to give my opinion. I couldn’t walk down the hall without gagging. They should be embarrassed for stealing people’s money.
Business response:
Liz, thank you for the feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Since... read more
Elevator was down for entire three day stay. My daughter had recently had knee surgery and our room was on 3rd floor. After complaints, manager avoided dealing with me and nobody offered me a room change or discount. There were no refunds for me to move to another hotel.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
비추 불결한 청소, 노후된 시설, 절대 비추 입니다
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Terrible!!! No costumer service to speak off and facilities were not well maintained. Anything beyond the lobby was filthy. Elevators not working, had to use stairs. Stairs were extremely filthy and smelled like urine. Halls were very much the same, room was barely clean enough to stay in. Seats were stained with who knows what. No shampoo provided. Towels were not well laundered. AC not working well, controls did not work. Needs to be updated and maintained much better. Will never stay at one of these hotels again unless ... read more
Business response:
Charlie, thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Luke, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Seems it's a non-smoking hotel but all the rooms smell like smoke and throughout the halls. Property is used to house low income families that have bad habits and maintenance is not kept up. Also, pets are allowed and many families do not maintain their animals accordingly which in result smells. Staff does a great job to help manage as much as they can and provide great service to help accommodate.
Business response:
Joey, thanks for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.