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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
비추 불결한 청소, 노후된 시설, 절대 비추 입니다
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Terrible!!! No costumer service to speak off and facilities were not well maintained. Anything beyond the lobby was filthy. Elevators not working, had to use stairs. Stairs were extremely filthy and smelled like urine. Halls were very much the same, room was barely clean enough to stay in. Seats were stained with who knows what. No shampoo provided. Towels were not well laundered. AC not working well, controls did not work. Needs to be updated and maintained much better. Will never stay at one of these hotels again unless ... read more
Business response:
Charlie, thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Luke, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Seems it's a non-smoking hotel but all the rooms smell like smoke and throughout the halls. Property is used to house low income families that have bad habits and maintenance is not kept up. Also, pets are allowed and many families do not maintain their animals accordingly which in result smells. Staff does a great job to help manage as much as they can and provide great service to help accommodate.
Business response:
Joey, thanks for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Upon arrival the outside pool was very dirty. Before I got into the building my rental car was hit with a rock by a bunch of unsupervised young adults. I walked into the "motel" and met a weird smell at the door. I asked to see the room to find out the elevator was broken!!! As I walked up the stairs thinking how I contacted this room the past 3 days in a row to confirm it could sleep 6 people and a newborn not one employee offered up this broken elevator issue. Walking through halls I almost past out from the strong onion m... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
We never stayed the night as our room was on the 3rd floor and the elevator was out of service.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback for the elevator is discussed with our engineering team to do the needful. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Usalo solo en caso de necesidad Elegimos este hotel por su cercania al aeropuerto y por qie los precios en otros hoteles eran muy sltos por la alta demanda en verano. El elevador muy viejo, tarda mucho tiempo para abrir una vez que llega al lobby, cuando vas a las habitaciones, en los padillos se perciben diferentes olores, algunos no muy agradables, se anuncia con desayuno incluido, te ofrecen cafe, te o brownies
Business response:
Rafa, thank you for reviewing your stay. Although you were pleased with our proximity to the airport, we are sorry for the issues you experienced during your visit. Your concerns with regards to the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast offerings. Also, your feedback will be shared with the housekeeping and maintenance team so that our future guests never encounter the same issues. We hope you will reconsider a future stay as we would welcome the opportunity to regain your tru... read more
The grounds are okay and the lobby was clean. The room was very dirty and the bathroom had a lot of mold. The carpet was nasty. We would have/should have left, but we’re exhausted after an 8.5+ hour drive.
Business response:
Jesse, thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Front desk person was very nice. The room was dirty, woman hair or dogshair all over the carpet, and the kitchen floor was filthy...
Business response:
Sean, we appreciate you taking the time to post a review. Although you were impressed with our front desk associate, we are sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. Your comments have been discussed with our housekeeping staff, and we will be more diligent in our efforts. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.