This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first impression was the strong smell of food in the hallway, As soon as we enter the room we notice a smelled like someone recently smoked there; we called front desk and let them know about the problem, the lady gladly offer us to spray the room with "Febreze", I immediately told her that was not a solution and I asked her for another room. Once in the new room, we conducted our own inspection, the sheets on the bed were never replaced with clean fresh ones, the door handle was smother with some strange grease substanc... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted with our team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a f... read more
Trashy hotel . The worst
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition it should have been. Your comments have been discussed with our housekeeping staff, and we will be more diligent in our efforts. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Just don’t Rooms were dirty blood on the comforters a smell we kept trying to fabreeze away
Business response:
Mary, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Dingy There was a funky odor throughout the hotel. Service was hit and miss. It wasn’t the cleanest, just overall dingy.
Business response:
Justin, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered during your visit. We have asked our housekeeping staff to make sure the hotel receives a deep clean to remove the odor. Also, your concerns regarding the service have been shared with the entire team as it will be used to improve our performance going ahead. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Bad vacation One of the AC units didn’t work,dirty carpet hall way smell like cigarettes,no housekeeping
Business response:
Bruno, thank you for being our guest. We are sorry for the issues you experienced and the inconvenience it caused. After reading your feedback about housekeeping, it appears we may have missed an important communication during your check-in and truly apologize for this incident. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you the service on your request for a minimal fee. Also, your feedback with regard... read more
Needs a lot of repair This place needs updated. Very few outlets, the bathroom outlet (for hair dryer, etc) didn't work, phone didn't work, there were no pillows or blankets for the pull out sofa. TV screen was small and distorted. On the up side, the room was spacious and the front desk staff was courteous and helpful. But I would not stay here again.
Business response:
Tam, although you liked our courteous staff, we are so disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Your feedback is important to us as it gives us the opportunity to address areas where we can improve. Sincerely, Hotel Management
Cutting corners Our room, for 5 days and 5 people included.... kitchen but no dishes, one disposable cup, .75 oz shampoo, no conditioner, insufficient towels, one single kleenex, pillows and sheets, a blanket with a hole in the middle, access to the sad little pool, and a letter saying no, you don't get a do not disturb sign. Breakfast was a granola bar if the staff bothered to refill the basket. I saw a woman request cooking utensils and receive some pans that would make campsite cooking seem well stocked.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a comfortable and well-maintained hotel with a friendly staff at a good value. Your feedback with regards to the grab-and-go breakfast has also been sha... read more
Wouldn’t spend a dime to stay there This Hotel is the biggest joke ever ! Trash and very dirty elevator. Joselyn at the front desk the night we checked in was very friendly and nice. But the next day when I went down stairs to get their free breakfast the staff was in the back office having a great time socializing. While their “free breakfast had three instant oatmeal’s left , two muffins and was put out when I asked if that was all they had left. I don’t even want to talk about the rooms. Run down , I felt like I was in th... read more
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.