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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival the outside pool was very dirty. Before I got into the building my rental car was hit with a rock by a bunch of unsupervised young adults. I walked into the "motel" and met a weird smell at the door. I asked to see the room to find out the elevator was broken!!! As I walked up the stairs thinking how I contacted this room the past 3 days in a row to confirm it could sleep 6 people and a newborn not one employee offered up this broken elevator issue. Walking through halls I almost past out from the strong onion m... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
We never stayed the night as our room was on the 3rd floor and the elevator was out of service.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback for the elevator is discussed with our engineering team to do the needful. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Usalo solo en caso de necesidad Elegimos este hotel por su cercania al aeropuerto y por qie los precios en otros hoteles eran muy sltos por la alta demanda en verano. El elevador muy viejo, tarda mucho tiempo para abrir una vez que llega al lobby, cuando vas a las habitaciones, en los padillos se perciben diferentes olores, algunos no muy agradables, se anuncia con desayuno incluido, te ofrecen cafe, te o brownies
Business response:
Rafa, thank you for reviewing your stay. Although you were pleased with our proximity to the airport, we are sorry for the issues you experienced during your visit. Your concerns with regards to the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast offerings. Also, your feedback will be shared with the housekeeping and maintenance team so that our future guests never encounter the same issues. We hope you will reconsider a future stay as we would welcome the opportunity to regain your tru... read more
The grounds are okay and the lobby was clean. The room was very dirty and the bathroom had a lot of mold. The carpet was nasty. We would have/should have left, but we’re exhausted after an 8.5+ hour drive.
Business response:
Jesse, thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Front desk person was very nice. The room was dirty, woman hair or dogshair all over the carpet, and the kitchen floor was filthy...
Business response:
Sean, we appreciate you taking the time to post a review. Although you were impressed with our front desk associate, we are sorry for the cleanliness issue you experienced during your stay and regret the inconvenience it caused. Your comments have been discussed with our housekeeping staff, and we will be more diligent in our efforts. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Our first impression was the strong smell of food in the hallway, As soon as we enter the room we notice a smelled like someone recently smoked there; we called front desk and let them know about the problem, the lady gladly offer us to spray the room with "Febreze", I immediately told her that was not a solution and I asked her for another room. Once in the new room, we conducted our own inspection, the sheets on the bed were never replaced with clean fresh ones, the door handle was smother with some strange grease substanc... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted with our team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a f... read more
Trashy hotel . The worst
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition it should have been. Your comments have been discussed with our housekeeping staff, and we will be more diligent in our efforts. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Just don’t Rooms were dirty blood on the comforters a smell we kept trying to fabreeze away
Business response:
Mary, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Dingy There was a funky odor throughout the hotel. Service was hit and miss. It wasn’t the cleanest, just overall dingy.
Business response:
Justin, thank you for evaluating your stay. We apologize for the cleanliness issues you encountered during your visit. We have asked our housekeeping staff to make sure the hotel receives a deep clean to remove the odor. Also, your concerns regarding the service have been shared with the entire team as it will be used to improve our performance going ahead. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.