Extended Stay America - Denver - Aurora North

Business response:

Please accept my apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you experienced in your room. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that this issue never repeats again. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Linda, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance to deliver you with an exceptional experience. Since... read more

Business response:

Bruce, thank you for reviewing our hotel. We sincerely apologize for the cleanliness issue you had in your initial room. We have checklists in place to inspect every suite after it has been serviced, and we are working with our Housekeeping team to reiterate the importance of it to make sure this isn't repeated. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Janet, thanks for the feedback.We are sorry for the cleanliness issue you had and regret the inconvenience caused. We take the cleanliness of our rooms very seriously, and steps are underway to ensure this does not happen again and also will make note of your comment as we plan any changes to our breakfast offerings. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Wayne, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management