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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Bad vacation One of the AC units didn’t work,dirty carpet hall way smell like cigarettes,no housekeeping
Business response:
Bruno, thank you for being our guest. We are sorry for the issues you experienced and the inconvenience it caused. After reading your feedback about housekeeping, it appears we may have missed an important communication during your check-in and truly apologize for this incident. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you the service on your request for a minimal fee. Also, your feedback with regard... read more
Needs a lot of repair This place needs updated. Very few outlets, the bathroom outlet (for hair dryer, etc) didn't work, phone didn't work, there were no pillows or blankets for the pull out sofa. TV screen was small and distorted. On the up side, the room was spacious and the front desk staff was courteous and helpful. But I would not stay here again.
Business response:
Tam, although you liked our courteous staff, we are so disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Your feedback is important to us as it gives us the opportunity to address areas where we can improve. Sincerely, Hotel Management
Cutting corners Our room, for 5 days and 5 people included.... kitchen but no dishes, one disposable cup, .75 oz shampoo, no conditioner, insufficient towels, one single kleenex, pillows and sheets, a blanket with a hole in the middle, access to the sad little pool, and a letter saying no, you don't get a do not disturb sign. Breakfast was a granola bar if the staff bothered to refill the basket. I saw a woman request cooking utensils and receive some pans that would make campsite cooking seem well stocked.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a comfortable and well-maintained hotel with a friendly staff at a good value. Your feedback with regards to the grab-and-go breakfast has also been sha... read more
Wouldn’t spend a dime to stay there This Hotel is the biggest joke ever ! Trash and very dirty elevator. Joselyn at the front desk the night we checked in was very friendly and nice. But the next day when I went down stairs to get their free breakfast the staff was in the back office having a great time socializing. While their “free breakfast had three instant oatmeal’s left , two muffins and was put out when I asked if that was all they had left. I don’t even want to talk about the rooms. Run down , I felt like I was in th... read more
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Please accept my apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Todo olia muy mal no limpiaron el cuarto mientras estivimos ahi y kas toallas mut perjudidas
Business response:
Thank you for being our guest. We are sorry for the inconvenience you experienced in your room. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that this issue never repeats again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
DO NOT STAY HERE My husband and I have stayed at this hotel previously and it was horrible. I made the mistake of accidentally booking the same hotel for this trip and it was NASTY. The headboard in our room had lubricated handprints on them (if you know what I mean), it stunk, and the carpet was horrible. Never in my life will I stay at an Extended Stay because I don’t want to make the mistake of staying at this hotel again.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.