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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed Very disappointed with overall experience with this hotel. Staff was rude. Shower curtain was full of boogers I am not kidding. No blow dryer in room like the info stated. No continental breakfast at all. The main reason for my stay here was the free breakfast. Nothing but coffee. Did not clean room or empty trash or replenish our towel supply at all. Very disappointed.
Business response:
Dawn, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Jerrell, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Not clean Hallways were very dirty. Room slightly dirty. I think the maids vacuum was broke.
Business response:
Donal, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the housekeeping department in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Anne, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Business response:
Melissa, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Well I was almost robbed at gun point after I got a random knock on the door. The entire staff was useless
Business response:
We take the safety and security of our guests very seriously. As your review is anonymous we would appreciate more information so that we may take the necessary actions to ensure this is properly addressed. Hotel Management
Really run down The hotel has terrible beds and the breakfast they offer was a joke will never stay here again
Business response:
Arthur, thanks for being our guest. We apologize for the inconvenience you encountered here and that we couldn’t keep our promise of providing you an excellent stay. Your feedback regarding our breakfast offerings and the bedding is shared with the appropriate individuals in an effort to deliver a comfortable experience to our guest. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Room was dirty, air conditioner didn't work, toilet over flooded, halls and elevator was dirty, I will never go back
Business response:
Please accept our sincere apologies for the cleanliness and the maintenance issues you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and engineering department. Please be assured that remedial steps are underway to ensure such problems isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managemen... read more
Won’t stay here again. The shower and bathroom sink were not clean. The bathroom sink faucet leaks so the water keeps dripping. The heating unit knob is either loose or broken. I wanted to have heat on but kept getting the cold air. After a few minutes, I got it to provide heat. The elevator was dirty. The lobby smelled really bad from people smoking from outside. It seems to linger. I was not impressed at this location.
Business response:
Garry, please accept my sincere apology for the cleanliness and maintenance issues you encountered while here. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.