This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Dirty Dirty I should have listened to other reviews! The room was dirty. Stains everywhere on the carpet and counters. I wore my shoes on the floors. The only thing that was clean was the bed. Oh, as for the free breakfast, coffee and pre-packaged muffins was all that was out even though I was told at check-in there would be fruit, muffins and granola bars.
Business response:
Linda, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance to deliver you with an exceptional experience. Since... read more
the rooms are not clean they put me in another ro
Business response:
Bruce, thank you for reviewing our hotel. We sincerely apologize for the cleanliness issue you had in your initial room. We have checklists in place to inspect every suite after it has been serviced, and we are working with our Housekeeping team to reiterate the importance of it to make sure this isn't repeated. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not a real breakfast The place was dirty and there was no remote. Also, the hotel can not advertise that you have a free breakfast and only have coffee and granola bars. The only redeeming feature was the friendly staff.
Business response:
Janet, thanks for the feedback.We are sorry for the cleanliness issue you had and regret the inconvenience caused. We take the cleanliness of our rooms very seriously, and steps are underway to ensure this does not happen again and also will make note of your comment as we plan any changes to our breakfast offerings. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
The worst hotel I've ever been in This place is disgusting I've never seen anything like that before. Also it was people fighting in the hallway.
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management
Business response:
Wayne, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very disappointed Very disappointed with overall experience with this hotel. Staff was rude. Shower curtain was full of boogers I am not kidding. No blow dryer in room like the info stated. No continental breakfast at all. The main reason for my stay here was the free breakfast. Nothing but coffee. Did not clean room or empty trash or replenish our towel supply at all. Very disappointed.
Business response:
Dawn, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Jerrell, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Not clean Hallways were very dirty. Room slightly dirty. I think the maids vacuum was broke.
Business response:
Donal, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the housekeeping department in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Anne, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.