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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware dirty beds just a dirty place The room looked like it hadn’t been cleaned..there was all kinds of dirt on the floor in the bedroom area..blood on a comforter and black curly hairs on the sheets like they had not been washed but like the bed had just been remade after the last traveler.
Business response:
Mary, thanks for being our guest. We apologize for the inconvenience you encountered with regard to cleanliness while being here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Bed bugs hotel, don't stay here They didn't have a room for me. So I got "upgraded" to the bed bugs suit
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
I will know better next time. I did read the reviews. I chose to think that they were exaggerating on the reviews. I took my chances. I've verified everything before I even went. I was told that I would have a complete kitchen including dishes, cups, pots, etc. But there was nothing In the room when we got there. We had to wait for things to be washed and did not have anything brought to our room until hours later. Upon check-in, would be another 15 minutes until her room is ready. We waited for an hour and a half before we ... read more
Business response:
Marcia, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Not worth the cost Staff was helpful most of the time, when you could find them. This facility does not include housekeeping services for stays less than 6 days unless you pay an extra $10/day over the Hotels.com price, and they don't tell you that in advance. We found out when our room was not cleaned on day 1 of our stay. You bring your dirty towels to the front desk and they'll swap you for clean towels, if they have any available. They did not on my first attempt and was told to come back in an hour when the towels in th... read more
Business response:
Paul, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
all bad the hotel smells really bad, the room was not clean and had clothes from the last person who stay in the room still. Facility is non smoking and says no smoking near entrances but every door there was 10000 cig buts on the ground. lawn is full with dog poop. Had several items damage in the back of my truck. laundry room was a mess.
Business response:
Shane, our staff strives to provide a clean environment for our guests, and we sincerely apologize as this wasn’t your experience. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for taking remedial steps ensuring no other guests experience the same going forward. Please consider giving us an opportunity to showcase you our improved side on a future date. Sincerely, Hotel Management
Don't stay here motel 6 is better The hotel is dirty nobody cleans my room was nasty refrigerator was dirty microwave look like nobody ever touched it the only thing that was clean was the bed but I still put my own cover on towels are old with holes and are brown yellow not white not worth it look around
Business response:
Jeff, thanks for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Staff was rude
Business response:
Laura, first of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression o... read more
Business response:
Ronald, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Needs to be deep cleaned. Staff was nice just if you are paying it needs to be cleaned better.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.