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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Melissa, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Well I was almost robbed at gun point after I got a random knock on the door. The entire staff was useless
Business response:
We take the safety and security of our guests very seriously. As your review is anonymous we would appreciate more information so that we may take the necessary actions to ensure this is properly addressed. Hotel Management
Really run down The hotel has terrible beds and the breakfast they offer was a joke will never stay here again
Business response:
Arthur, thanks for being our guest. We apologize for the inconvenience you encountered here and that we couldn’t keep our promise of providing you an excellent stay. Your feedback regarding our breakfast offerings and the bedding is shared with the appropriate individuals in an effort to deliver a comfortable experience to our guest. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Room was dirty, air conditioner didn't work, toilet over flooded, halls and elevator was dirty, I will never go back
Business response:
Please accept our sincere apologies for the cleanliness and the maintenance issues you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and engineering department. Please be assured that remedial steps are underway to ensure such problems isn’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managemen... read more
Won’t stay here again. The shower and bathroom sink were not clean. The bathroom sink faucet leaks so the water keeps dripping. The heating unit knob is either loose or broken. I wanted to have heat on but kept getting the cold air. After a few minutes, I got it to provide heat. The elevator was dirty. The lobby smelled really bad from people smoking from outside. It seems to linger. I was not impressed at this location.
Business response:
Garry, please accept my sincere apology for the cleanliness and maintenance issues you encountered while here. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Beware dirty beds just a dirty place The room looked like it hadn’t been cleaned..there was all kinds of dirt on the floor in the bedroom area..blood on a comforter and black curly hairs on the sheets like they had not been washed but like the bed had just been remade after the last traveler.
Business response:
Mary, thanks for being our guest. We apologize for the inconvenience you encountered with regard to cleanliness while being here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Bed bugs hotel, don't stay here They didn't have a room for me. So I got "upgraded" to the bed bugs suit
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
I will know better next time. I did read the reviews. I chose to think that they were exaggerating on the reviews. I took my chances. I've verified everything before I even went. I was told that I would have a complete kitchen including dishes, cups, pots, etc. But there was nothing In the room when we got there. We had to wait for things to be washed and did not have anything brought to our room until hours later. Upon check-in, would be another 15 minutes until her room is ready. We waited for an hour and a half before we ... read more
Business response:
Marcia, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Not worth the cost Staff was helpful most of the time, when you could find them. This facility does not include housekeeping services for stays less than 6 days unless you pay an extra $10/day over the Hotels.com price, and they don't tell you that in advance. We found out when our room was not cleaned on day 1 of our stay. You bring your dirty towels to the front desk and they'll swap you for clean towels, if they have any available. They did not on my first attempt and was told to come back in an hour when the towels in th... read more
Business response:
Paul, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.