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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tina muy sucia te hobligan a sacar la basura si no la sacas te cobran 25 dolares de recargo covijas muy sucias
Business response:
Dear José, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It was ok other than the fact it took 3 hours to check in because the staff wouldn't listen to me about the fact I paid already they kept running my card and I kept telling them I paid that took forever and my promo code for 50 percent off that I received didn't work
Business response:
Dear William, Thank you for choosing us. Timely and impeccable service is a must; therefore, we apologize for the delay in the check-in process and further difficulties with the payment confusion. We understand your frustration and inconvenience, and we are checking with the team to find out what went wrong. Apart from this, we hope you had a good time with us. Please return and allow us to serve you again.Sincerely,Hotel Management
Hotel Nightmare! I reserved these rooms weeks in advance. Check in took more than 30 minutes as the clerk Antone flirted with the one customer in front of me. The lobby was packed. When we finally got our rooms, we had to turn around and go back to the desk. The rooms were both filthy. The linens were not washed, there was moldy food under both beds, the last persons personal items were actually still in the room and obvious. The guy at the front desk just laughed it off and handed us folded sheets. Cigarette holes in the fu... read more
Business response:
Dear Danielle,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these eventsdetracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Grant us the opportunity to host anoth... read more
Area
Business response:
Dear Yvonne, Thank you for your feedback. We're sorry to hear that the area did not meet your expectations. Your comments are important to us, and we strive to improve our guests' experiences continuously. We appreciate your honesty and hope you'll give us another chance to provide a more satisfactory stay in the future.Sincerely,Hotel Management
Bad night It was bad, the first room they gave me was dirty. Thera was trash and dirt on the floor. There was dirt and smoking ashes on the bed. As soon as I remove the bed covers there was dirt and a bug in the bed. The room smell like smoke. And the bathtub and window had cigarette burns
Business response:
Dear erick, Thank you for your feedback. We deeply apologize for the unacceptable condition of your room. This is not the standard we strive for, and we are taking immediate action to address these issues. Your comments will help us improve our services. We hope you'll give us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Tried 2 rooms was nasty dirty, bathroom had mildew all over shower. Toilet had urine on the back of lid. There was a plastic bag over smoke detector, kitchen counter had dried food on numerous areas. I wiped off the table, rag was black.The carpets didnt look like they'd been vacuumed in a while. AC unit was hanging half out of wall. Went to talk with front desk, was informed that it was "my problem".
Business response:
Dear Anita, Thank you for bringing your experience to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect the high standards we aim to uphold. Rest assured, we are taking immediate action to address and rectify these issues. Your feedback is invaluable in helping us improve our operations and ensure every guest enjoys a comfortable and clean environment. We hope you'll consider giving us another chance to provide the exceptional experience you deserve.... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.