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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Colorado Couch sofa was terrible and broken
Business response:
Dear Juan, We regret failing to meet your expectations and hope you will accept our apologies for the issues you encountered during your stay at our hotel. We have shared your feedback regarding the couch with our maintenance team to ensure such oversights do not affect the comfort of our guests in the future. We always strive to deliver relaxing and well-kept accommodations for our guests, and we appreciate you bringing this to our attention. Please consider giving us another chance so we can welcome you back and show you t... read more
This hotel is dirty and uncomfortable in many ways. I. Couldn’t sleep was there 3hours and left taking a loss and spending the night at another hotel
Business response:
Dear Robert, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Gross! This building is filthy. Nice property but they dont clean! Changed rooms but 2nd room wasn't much better. No breakfast available, left at 7:30am and they only had coffee. Will never stay here again.
Business response:
Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely... read more
Bathroom didn’t have a shower curtain we let the staff know, they said they would get one and fix it. Didn’t happen. We always look for hotels with hot breakfast. So we booked this one because they claimed to have breakfast. There was no breakfast, we asked nicely about the breakfast and they kept saying it would be ready in 30 mins. Our time to leave came around and we left to eat breakfast somewhere else because the breakfast was never ready.
Business response:
Dear Brenda, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We also apologize for not meeting your expectations regarding the breakfast. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. We value your bus... read more
Homeless people alarms going off dirty.
Business response:
Dear Edward, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the housekeeping oversights you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back s... read more
Crack pipes in room My baby picked up a crack pole from under the bed and put it to her face spent most of the trip at the hospital. So many homeless and drug attics lounging around the car lot and elevator
Business response:
Dear Amanda, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.