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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will be requesting partial refund This hotel should NOT be booking rooms. Check-in:was not told that there was no access through the back closer to the elevator (could see elevators from the front desk), so after driving around and parking, unloading luggage, we found out there was no access, so re-loaded drove around to the front and unloaded again. Extra frustrating when tired from a long drive. Room: NONE of the normal accoutrements were in the kitchen - utensils, plates, cups, etc. No coffee-maker or available when we as... read more
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. Meanwhile, p... read more
Horrible in Colorado We were only able to stay for a few hours before our flight. I’m so glad our stay was short. The carpet at our entry way had stuff all in the floor. When we entered there was a weird, nasty smell. The leather on the sitting chair was cracked, it looked as though someone spilled something down the side of the couch. The paint on the bathroom door was pealing, there was what looked to be dry wall patched near the shower curtain. We were afraid to put anything down because of how dirty everything was. We’ve... read more
Business response:
Dear Barbara, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologi... read more
We showed up at 5 PM to check in. The room was filthy. Beds were still dirty from the previous people. Garbage under the beds. Absolutely DO NOT recommend!!! They had no clean rooms so we had to find a different hotel!! The maids argued with the front desk clerk about having to do their jobs and go clean a room. Worst hotel ever!!!
Business response:
Dear Wendy, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Si... read more
Very noisy and dirty room
Business response:
Dear Samsuria, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. We are sorry to know your disappointment with the noise and cleanliness issues that compromise your stay. This is unacceptable and not representative of our quality standards. We will address this with our staff and rei... read more
They cancelled my reservation without notice as I went to check in at 11 pm. Overbooked I was told with a snarky little attitude not caring by the clerk The property looked shady. Run down. Construction paper on floor. It was a blessing. I booked close by at Fairfield Marriott so much better Do not stay at this location. Lots of homeless too
Business response:
Dear William, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We understand your frustration with how our team handled this incident. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Well where to begin, you pull up and right away there are 2 parking spots reserved for the police. You walk in and the first thing that I seen was a police substation right across from the reception area. I prepaid for my room and upon check-in was told they didn't have my reservation and she couldn't find my name. Showed her my information, she found me but then couldn't determine what room number I had been assigned to. She had to call someone else and they facetimed to help her get me checked in. The room was not the clea... read more
Business response:
Dear Tiffany, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.