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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what we were expecting. Hotel is in disarray like bedsheets that seemed dingy and no shower curtain. Air wouldn’t blow cool consistently throughout the night so one minute freezing and next minute hot and sweaty. Would definitely not stay here again.
Business response:
Dear Heather, It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. Please be assured we will address your concerns with the team to ensure we are well poised to serve you in the future. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Horrible place
Business response:
Maria, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels.Sincerely,Hotel Management
The staff was ok, but I paid on Expedia, and was charged again when I arrived at the property paying almost $300 for the room. The sinks did not drain, the a/c did not turn on, the windows don’t open fatter than a couple inches, and the screens are missing. Terrible smoke odor. Tv also didn’t work.
No maintenance. Tv broken. Bathroom door broken . Room dirty. Fire exit stairs doors held open in code violation
Business response:
Brendan, thank you for your review. We are so sorry for the maintenance and cleanliness issues you encountered and the inconvenience they caused. Your comments have been discussed with the appropriate teams, and we are reviewing our procedures, so this does not happen again. We have also taken note of the isolated incident you outlined and have shared it with our Security team to investigate. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
I booked 2 bed because we are 2, When i arrived they me sorry we are over booked And they give me a room with couth so one sleep on it, when we got it it was single laklayner
Business response:
Fadi, thank you for staying with us. We are sorry we were not able to provide you with the suite of your choice and the inconvenience this caused. We understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Well i came to denver for family vacations i get to hotel and check in room was not clean at all Is pack of cigarettes siting in room Headboard was super Disgusting as well as the shower. Was not happy about this trip at all check out 15 minutes after get in the room and looking aournd will not be booking again.
Business response:
Khristian, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We have discussed these issues with our housekeeping associates to ensure they are appropriately addressed and well-poised going forward. We appreciate your thoughts and patience in these matters. It is unfortunate you had to leave us earlier than anticipated, but we hope you will co... read more
Ac and oven not working and the staff don’t care about solving problems.
Business response:
Rodrigo, thank you for taking the time to share your feedback. We apologize for the maintenance issues you encountered in your suite and the inconvenience this caused. Please be assured we will address this with the appropriate team to take the necessary actions. We are also sorry for the unpleasant service you received from our associates and the frustration you felt. We will discuss your comment with the concerned individuals to ensure we better serve our guests. We hope you will consider giving us another chance to show y... read more
Nothing works here. Ac, refrigerator, oven are not working.
Business response:
Rodrigo, thank you for posting a review of your stay. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.