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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely the worst hotel!!! It was horrible. The room was so tacky and not maintained. For the first time in my life I actually had to think about when I last had a tetanus shot to determine if it was safe to use the tub or shower. My bed was extremely uncomfortable. Then a fire alarm went off at 6:30 in the morning and went on until I checked out giving me an extreme migraine which I am still trying to get over. This is going on yelp and I will never stay there again. To top it off the hotel staff members were extremely r... read more
Business response:
Sarah, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconveniences you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the futur... read more
Cold and gross Heater was broken in room, on a -5 degree night. Room was cold all night. After a long 16 hour work day I didn’t have the energy to deal with the staff for a different room so I just slept with my hoodie on. Room was “clean” but felt dirty. Hardened makeup and nail polish was stuck on the desk in the room, and an unknown substance was adhered to the bathroom counter.
Business response:
Matthew, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Manag... read more
When we arrived to the hotel I had the reservation at, they told me they had no rooms available. So we were sent to the other extended stay across the street. When we got there, they gave us a room and none of the keys worked so we had to go back to the office to get a new room. Then they gave us a room with 1 bed even though they knew we had 4 people. At that point we didn’t ask for a new room because of the hassle so I ended up sleeping on the floor. The room itself was not very clean either and had missing doors on cabine... read more
Business response:
Cassie, thank you for staying with us and sharing your review. We are sorry about the issues you experienced with your reservation, and even more, we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely... read more
I like the location
Business response:
Desirae, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. However, we are glad you liked our location. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Awful worst place to stay. Never again would I come back. Cockroaches, clogged sink and tubs, loud guest and alarms going off all night. I left the next day.
Business response:
Melissa, thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
I should have believed the online reviews. The police substation in the lobby should have been the first clue. Prepaid everything at check-in. Then saw the room. Then walked away. Did not try to get money back. Orbitz should not even really be recommending this property.
Business response:
Ronald, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Did not allow Ed to check in before 3pm …. Then we came back at 3pm and room was not ready…. We had to wait like another hour before we got the room…. Other guests also waiting for a room because rooms were not ready…. The TV in the room was not working…
Business response:
Guillermo, thank you for your review. We are sorry your suite was not ready upon arrival and regret the inconvenience caused. We are reviewing this with our team to see what went wrong, so we can avoid this in the future. We have also asked our maintenance team to address the problem with the tv. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.