This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hard to say there was something to like seeing as I wasn't able to stay in my room. I booked a 2 bed/ 1 sleeper sofa room for my family. 3 ppl total. Booked room 2 weeks prior and once we arrived at the hotel this last passed Saturday night we were told our reservation had been given away to another guest. And they didn't have anymore rooms available for us bc they were overbooked. We all found that to be very unfortunate. We had just drove 12 hours to make into Aurora CO from Dallas TX. Very tired and with nowhere to sleep.... read more
Business response:
Jermarious, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Verify With Hotel after Booking The hotel was double booked, so after driving 500 miles, we ended up having to find something else at 10:30 PM
Business response:
Patrick, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Lugar muy sucio, olía mal, cucaracha,alfombras sucias , en general muy sucio.
Business response:
Roberto, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Went into hotel at 11:30 and asked for a room. They said they had none. We booked on expedia and went back in with confirmation. It was 12:03am and they said we couldnt check in after midnight. Had an argument that we have been here for 30 mins and they finally let us. Just needed 5 hours of sleep before our kids apt at the childrens hospital. Stayed here before and liked it. NEVER AGAIN.
Business response:
Doug, thank you for choosing us and for sharing your feedback. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
The room was gross dirty cockroaches bed was hard then and cold
Business response:
Monique, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your guest room. We will share your comments with our housekeeping team and with our pest control provider and make sure we prevent such reoccurrences. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Do yourself a favor go elsewhere This place was filthy the property had garbage piled cigarette butts all along by the front door used masks on the the ground hallways weren't swept. The room was outdated cabinet full of roach drops microwave wasn't clean inside & missing the rotisserie found old sox by the bed carpets not vacumed. The staff was friendly and quick but making personal calls while attending customers isn't my cup of tea.
Business response:
Ronald, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.