Extended Stay America - Denver - Aurora North

Business response:

Thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues that impacted your experience. This will be discussed with the head of our housekeeping team to take appropriate actions. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your comments. We apologize for the cleanliness issue and the inconvenience you had with regard to towels. We will share your comments with our housekeeping team to be more diligent. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We regret knowing you were not entirely satisfied with the quality and condition of our accommodations and hotel. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to have a future opportunity to host you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize that your suite was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your detailed feedback. We truly regret the difficulties you endured that caused disappointment. We sincerely apologize for the inconvenience caused due to the issues in your suite and the disturbance caused by the fire alarm going off. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We will also utilize your comments to enforce our no-smoking policy more effectively. On a slightly positive note, we are glad you liked our convenient... read more

Business response:

Natalie, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience. We will discuss your concerns with our housekeeping team to ensure we deliver refreshing accommodations. Once more, we do apologize. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Jose, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. Thank you again for your feedback, and we hope to host you on a future date. Sincerely, Hotel Management