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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I give a 0 Front morning staff was very rude. Was not told when check in was, I was not greeted anytime I would check to see if room was ready I was left talking to myself. I was told type of room that was reserved was available but when shift change at 3 new staff told me that the room with 2 beds would not be available until next day. Spoke with manager who kindly gave us another room. The down of the rooms they were filthy blood on the pull out bed dirty floors. There was drug dealing on the property weird smell to the ro... read more
Business response:
Jacqueline, thank you for your honest evaluation. We are genuinely sorry about the circumstances that brought you to us and apologize for the experience you had during your time with us. We will address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also disappointed to learn about the service shortfalls you experienced while here. We understand your frustration and truly regret disappointing you. We are grateful for your patience during this time and will share y... read more
I liked the location.I did not like that housekeeping sucked at cleaning the room prior to us arriving.But I went and got my own supplies and did a deep clean.
Business response:
Latasha, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Rodents It’s started off okay then the next morning we realize something was eat are snacks on the table at night. Then after come back from working 12 shift we sat down to relax and saw a mice run Across the floor into the bathroom. Told the front desk and say they didn’t have any other room available we had to stay in that one. The manager say she talked to corporate and could gave extra to stay if we want to extend my trip. Then when I was ready to check out the employee didn’t know how to use the system and give me a rec... read more
Business response:
Thank you for taking the time to leave us your review. We follow the most rigorous measures in the upkeep of our accommodations and hotel, so we are concerned to read your comments. That said, we will address this with our housekeeping and pest control team to guarantee procedures are being followed to prevent any future issues. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any fur... read more
Extended Stay Aurora North was horrible. After waiting an hour to even use a bathroom while waiting to check in, we were told that there were no rooms. Our reservation had been made a month earlier and was for a family of 5, and after an 8 hour drive through a snow storm, we were simply told that there was no room for us. During the wait, other customers were coming to complain about no toilet paper on the property, room keys weren't working, there was rat/mouse feces in the rooms, the front entry door didn't work properly, ... read more
Business response:
Crystal, thank you for choosing our hotel and for taking the time to share your review. We are genuinely sorry for the inconveniences you and your family faced regarding your reservation at our front desk. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. Please be assured that we will discuss your feedback with the appropriate front desk individual to ensure such concerns are not repeated in the future. We completely under... read more
Room is not like the picture when getting reservation, having to take own trash or $25 dollar charge
Business response:
Myles, thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ... read more
As soon as I arrived the place was very dirty, room was dirty, walls, shower, toilet, sink, smelled bad like cigarette or marijuana it was very disgusting and disappointing being there with my 14 year old son. Felt unsafe lots of people smoking and standing around staring by the main entrance. I did not feel safe when entering and leaving the hotel. Will never go back!
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Cancel Reservation without notice. Had a 5 hour flight which had turned to a 7 hour flight with the delays. Drove an hour to get to the hotel which I had a reservation for just so the clerk could tell me that they had cancel my reservation because they had over booked. She try to redirect me to the Ramada so where bear by. I will never book with this hotel again. My grand baby was having surgery the next morning and I was up trying to find a hotel but luckily I end up getting a room not to far from the hospital.
Business response:
Contonia, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The place stunk of cigarette smoke even tbough its advertised as no smoking. The microwave was full of mold!. The grab n go food was very limited (muffins & oatmeal). There seemed to be a lot of people just walking around the property....don't think they were guests.
Business response:
Barbara, thank you for your candid feedback. We work hard to provide a clean and comfortable environment; therefore, we regret the cleanliness issues that compromised your experience. Your comments have been discussed with our housekeeping team to ensure this does not happen again. Your feedback regarding our grab-and-go breakfast has been shared with our brand leaders to assist them in any future changes. We appreciate your patience and hope you will give us another chance to host you the next time you are in this area. Sin... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.