This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting hotel Overall the stay was terrible not to mention that I actually left two days prior because I couldn’t bear the fact that this hotel is disgusting. Literally there were cockroaches in the bathroom the walls were dirty the furniture look like it was bitten from termites it was just really bad. And honestly it wasn’t cheap I could’ve paid the same amount to say it a different hotel but because it was closer to the event that I was going to, it was the most convenient for me. That night when I decided to leave I w... read more
Business response:
Elia, thank you for your review. We sincerely apologize for the cleanliness issue you encountered. Even more distressing is the fact that you were met with anything but exceptional service in the process. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
They were very unprofessional. The desk clerk wrote room numbers on his hand to check to see if the rooms were available. Didn’t seem to care I had reservations when said oh we over booked I don’t have rooms for you.
Business response:
Dawn, thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity and for your disappointment with the service you received. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Awful hotel It was terrible!! Had to wait at least 15 minutes to be checked in. The place was horrible, and the door to the side of the building was not secure, anyone could just walk in 😡. For the price we had to pay was a joke. A refund would be much appreciated because it was so unsafe that we left and had to pay for a secure hotel. Also dogs were barking continuously in the rooms around ours!!!
Business response:
Cheryl, thank you for your review. We are sorry for the inconvenience you faced at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. We also regret the discomfort you had due to other guests on the property. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Worst hotel ever It was the worst stay ever in my life. Never saw an Extended Stay of America this dirty and sticky. We felt so unsafe that couldn’t sleep that night. We had booked the deluxe suit. Carpet had stains all over. Bathroom door was not closing. Bathroom had cockroaches. Will never choose Extended stay ever again.
Business response:
Sujata, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Sticky hotel We call it the sticky hotel. Our shoes stuck to the kitchen and bathroom floor. The beds and the bathroom were clean, but it smelled funny and everything else was tired. There was even trash and a cherry pit in the elevator. Our reservation said breakfast for three, but we couldn't find a breakfast room, and when we asked the front desk, he pulled out a tray with our choice of a packaged muffin. The huge, huge coffee and decaf machines were empty. If you don't have breakfast, don't act like you do. It was more l... read more
Business response:
Elizabeth, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
kitchen but no utensil nor pans
Business response:
Thank you for your review. We are sorry for the issue you had and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
No
Business response:
Richard, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Floor was sticky in bathroom, bathroom sink didn’t drain, no hand towels.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.