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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was so dirty and bad condition!
Business response:
Jose, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. Thank you again for your feedback, and we hope to host you on a future date. Sincerely, Hotel Management
DO NOT STAY HERE First room we killed 3 roaches (and when we were moving to another room ANOTHER BIG ROACH came out and we could catch it cause it ran in a hole on cabinet), carpet FILTHY and shower curtain was awful with stains and the room smelled so bad. So they moved us to another room and the TV remote did not work. We could not get the shower on and they sent the maintenance man up there and he said that he could not fix it either. Then they gave us another room which was OK. This hotel need an upgrade. The cabinets in... read more
Business response:
Tonya, thank you for being our guest. We sincerely apologize for the issues you encountered in the two suites offered at check-in. We will discuss your comments with our housekeeping and maintenance teams to take corrective measures. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The place was not clean the sofa bed matters, was every dirty please if you get a chance to see it, look under the matters it was so filthy i don't think i will came back again
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Staff seemed nice, but the rest of the stay… We checked in at 1030pm. The room was not ready when we got there: beds not made, no towels, not vacuumed, dirty fridge. COCKROACHES. We had to take our own trash out. Breakfast was coffee and a packet of instant oatmeal. The pool was closed the entire time. The woman checking us in was friendly, but I will never stay at one of these hotels again.
Business response:
Laura, thank you for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Doors inbathroom had been kicked in. There is a police sub station located in the lobby. No ice machine. All very dirty
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Terrible Front Desk staff The Check in process was terrible , the front desk woman Ashley was busy on a personal call, laughing and talking very loud about her family issues with a friend that night, she didn't care we were several guest waiting to get their rooms, very rude and unprofessional. Terrible customer service. i wont back to this hotel.
Business response:
Ricardo, thank you for taking the time to share your feedback. We sincerely apologize for the unprofessionalism of one of our front office associates at check-in. We assure you that your comments will be discussed with our staff to make sure we improve our service level. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.