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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay in this property not even for free
Business response:
Rony, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel smelled like smoke upon arrival. The room was disgusting. There was food and a chewed piece of gum on the couch. Overall, just a terrible experience. Not what you want to walk into when you’ve paid $100 for the night.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
i have never been to a place where i had to take my trash out or swap towels out house keeping always did it even during covid and nowhere was it posted that it was expected of us to do it ourselves the remotes for the tvs needed batteries we had 2 rooms one was worse than the other
Business response:
Thank you for sharing your experience. We are truly sorry for not meeting your experience and the inconvenience you had. We regret the disappointment you had as our housekeeping policy was not explained earlier to you. We hope your future travels will provide us an opportunity to host you again. Sincerely, Hotel Management
I have very low hotel standards and this didn’t even meet those. We were here for 4 nights (all other hotels were full) and two of our people never got pillows and slept on folded towels. One of the two burners in our kitchenette was broken, the bathroom door barely stayed closed and didn’t lock, no grab and go breakfast, pool had no water, smelled like marijuana, no DVD player (a stated amenity on Expedia), hot water was tepid and ran out, ice trays were dirty, I never saw a maid, and our 6 person room started with 2 towels... read more
Business response:
Thank you for staying with us and for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management
Cleanliness There were roaches in my room. There was old socks and water bottles under the bed. They did not have any dishes or silverware and no paper to substitute. They were very friendly but it was an experience.
Business response:
Thank you for the review regarding your visit. We apologize for the condition of your suite. We will discuss your feedback with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We will also share your comments about the lack of kitchenware to enhance our facilities. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
DO NOT STAY HERE Worst place I've ever stayed at
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The lobby was filthy. The desk people were nice but moved very slow. There was tons of toilet paper and a large poop in the toilet of my room! And it had been there for a while. I immediately went back to desk to report it and ask for a refund so I could leave. The staff apologized profusely and gave me the managers number and assured me the manager would call but never did. I called three days later and was told by desk person that I will be refunded in 5-10 business days. I am watching for it. I would not recommend this pl... read more
Business response:
Thank you for staying at our hotel and sharing your concerns. We apologize for the cleanliness issue in your suite that led you to leave us earlier than expected. We are very sorry and assure you to discuss this with our housekeeping team to be more diligent with their duties moving forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.