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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful place to stay This room was not what was advertised. For an extended stay hotel they did not have any of the amenities that they were stating they had. Nothing in the kitchen, not even a coffee pot or coffee. There wasn’t even a tray in the microwave. When the staff was asked they just stated they didn’t have any. Very disappointed in this place
Business response:
Kimberly, thank you for staying at our hotel. We sincerely apologize for the lack of in-room amenities. We will assure you to discuss this with our brand leaders to enhance our facilities moving forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Just awful not as advertised This hotel doesn’t have ANY of the amenities that were advertised. No coffee pot no coffee no dishes glassware coffee cups or event plastic ware to use. You get a bed and tv. Nothing else. I’m very disappointed with the hotel. I would not recommend to anyone. I can’t believe it has a 3 1/2 star rating.
Business response:
Kimberly, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Nothing in the "kitchen", no plates, cups, pan, nothing. Not even a dining chair at the table. One stuffed chair to watch tv from, complete with a fist sized hole in the arm. But no side table for putting your drinks on. A serving of fries in the stairwell for three days, never moved or picked up by the staff. Bleach smells throughout the halls. And to top it off we had to deal with unplowed sidewalks and parking lots after a freak spring snowstorm.
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
not happy my card was chsrged 2 and they wouldnt let me chexk in
Business response:
Cecelia, thank you for sharing your review with us. We regret to learn that you were overcharged and that you were not able to stay with us. We are very sorry to know about your experience. We will follow up on your feedback with the appropriate individuals to get a better understanding of what happened. We appreciate your patience in the meantime. Sincerely, Hotel Management
Everything is bad customer service trash talking no respects to the customer and charges alot of money
Business response:
We appreciate you choosing us and leaving your comments. Please accept our apologies for the service issues you experienced and the frustration you experienced. We have spoken with our team and will be taking steps to ensure this will not be repeated. Thank you for your patience in this matter, and we hope that you will allow us the opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management
I’m still waiting on my refund from Expedia.com. All in all the staff did their best location is also just terrible.
Business response:
Thank you for taking the time to share your feedback. We regret the inconvenience you have due to the third-party website. We are also sorry for the disappointment you had with our location. On a positive note, we are glad you liked the assistance provided by our associates. We hope to host you again in the future. Sincerely, Hotel Management
Unsatisfactory Folks there were rude, told me I didn't have a room, I had to call corporate, when I called corporate then they told me a room just became available, even though I had set one up online and paid for it. And when they could be found they were out back smoking cigarettes
Business response:
Isaac, thank you for selecting our hotel. We are disappointed to read about the issues you had with your reservation at check-in that impacted your experience. We also regret the inconvenience caused due to the smoke smell. We will also utilize your comment to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.