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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing like advertised on line. Do not book here! Service was awful the guy at the front desk told us house keeping hadn’t cleaned in two days and that our room was semi clean we and he didn’t even knock off money for a nights stay. We got into our room we had to find a Walmart to get cleaning supplies so we cld clean our room and bathroom we asked for towels and sheets and then had the nerve to ask for the old ones.. I’m like what there was none! Omg! Will never ever stay here again! Oh and the hallways had bags of garbage... read more
Business response:
David, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us another chance to pro... read more
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
I am disabled Veteran and i paid for and Orbitz confirmed my room. It was supposed to be a Accessible Room. They didnt have any Accessible Rooms available. It was dirty and the bathroom door was falling off its hinges... Was afraid to use it.
Business response:
Thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will choose us again in the future and we will try our best to provide you with a room that best meets your needs. Sincerely, Hotel Management
The very few things I liked was the size of the room in a king suite, pet friendly as I have a service dog & no deposit required. The things I didn't like are: the needle I found behind the bedroom door, the dirty floors not swept or mopped, the filthy dirty colored on couch, the room phone didn't work, the toilet was clogged & my friend had to go get a plunger to fix it bcuz staff did not. Another needle found outside while walking my dog full of blood. last the manager Teri had a bad attitude complaining about having enoug... read more
Business response:
Thank you for taking the time to share your concerns. It is apparent that we missed several opportunities to create an enjoyable stay you anticipated, and for that, we sincerely apologize. We have shared your comments appropriately, as we are committed to enhancing our services on all levels. Your feedback and patience are much appreciated. Thank you again, and we wish you safe travels. Sincerely, Hotel Management
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
Business response:
Kristen, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Elizabeth, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don't do it Dirty dirty dirty we had some type of strange beetles in our room. We're never staying there again.
Business response:
Stephanie, thank you for being our guest. We offer our apologies for the cleanliness issue in your suite. We will discuss your feedback with our housekeeping and pest control teams to take corrective measures. We would like to regain your trust and hope you will allow us that chance in the future. Sincerely, Hotel Management
Reina on my parade I checked in on Thursday Oct 29 in room 154, the double deluxe suite, I used hotels.com for booking. I enjoyed my stay so much I decided to extend through Sunday night, checkout was to be Monday , November 2nd. On Monday, I had to leave early for a meeting. I told the front desk via phone call that I wanted to extend my stay one more day but that I was going to be late returning from the meeting. Miss Reina curtly stated that I must pay by noon. I said “ok”, and proceeded to call my guest and tell him to t... read more
Business response:
Zachary, thank you for taking the time to show us your concern. We apologize for the unpleasant encounter you had with our associate. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong and take appropriate actions. We regret the inconvenience caused to you and your guest. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.