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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sarah, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay away from 123! If they put you in Room 123, tell them to switch you! The exit door is right outside and at 4:00 a.m. cleaning crew or employees go in and out about 500 times!! No sleep. Asked to change rooms the next morning and it was not an easy process. They should have immediately switched us but they said they had to wait for the manager. Called her and she said she maybe could do something after 11:00! Bad customer service right there!
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret you did not have a positive experience with our associates. We have shared your comments with the appropriate teams so we can resolve such problems in a better way and improve our guest experience. We understand your frustration and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
I would not stay here again They do not clean or change the sheets on a daily basis. I had to take my own garbage out, go get new sheets and change them myself and be requesting towels over and over. It was dirty. Smelled a lot like marijuana inside even though it was the none smoking area. The sheets had holes from people burning cigarettes on it. Many people on back door put rocks on door when they went out to smoke, not sure why they didn’t have their card that was suppose to be used as key, and felt like anyone was just ... read more
Business response:
Carlos, it was very disappointing to know about the difficulties you encountered. Firstly, we are sorry you were not informed about the housekeeping policy. Keeping the safety of our guests in mind, we have modified our housekeeping processes, which provide you with choices for when we clean your suite. We also apologize for the smokey stay. We will utilize your comment to enforce our no-smoking policy effectively. Your feedback regarding the bedsheets and cleanliness issue is appreciated as well, and they have been relayed ... read more
Business response:
Harshul, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Alex, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
Rose, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
This hotel is awful. Dirty, broken furniture and lamps. We didn’t feel safe staying there and left to stay somewhere else.
Business response:
Jessica, thank you for reviewing our hotel. Please accept our apology for the issues you encountered. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with our staff to fix the issues you mentioned. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The worst hotel. First room I checked in there was blood stain on the bed and no soap, second room no soap dirty tub everything is dated.
Business response:
Dinie, thank you for staying at our hotel. Please accept our apologies for not providing you with a pleasant experience. Your total satisfaction is always our top priority, and we will be working to correct our shortcomings. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.