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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alexandra, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Review of extended stay Denver Didn’t have sheets or blankets or pillows for the extra pullout bed. The gentleman that checked us in at 10 pm on 07/06 was awesome but it was noisy too
Business response:
Kelly, thank you for being our guest. We regret you had a less than pleasant experience due to a few issues. We will address them with the appropriate team members as we are committed to ensuring a flawless guest experience. We hope you will stay with us again so we can serve you better. Sincerely, Hotel Management
I wish I could post pictures....used to be awesome i will not stay there ever again.
Business response:
Thank you for taking the time to share your rating. We are sorry we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality. Sincerely, Hotel Management
Never again There was black mold on the shower vent, only two pillows on the bed. The blankets were what a higher end hotel would give you if you’re sleeping on a cot. Woke up at 5 AM to people screaming in the hallways. I would not pay $75 to stay in this hotel again, maybe $40.
Business response:
Thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and for the issues in your room. Your feedback will be shared with the housekeeping team for review and action. Moreover, we are sorry for the noise issue you encountered. We value your comments and hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
Business response:
Russell, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This the dirtiest place I have ever seen. The whole place stunk of marijuana. The floor in the room was sticky from previous spills. Worst of all there was blood smeared on the bathroom door and light switch. We turned right around and left immediately.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Alyssa, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Christopher, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
This place was absolutely awful, and am quite shocked to have a reputable institution like Expedia.com promoting a dumpster fire lodge like this. I wasnt here for no more than 20minutes and had all I could take of this place. Between inebriated vagabond that kept trying to get in my car and the crack head on house arrest, per the city issued fancy anklet he was sporting, making lewd suggestive comments at me and night desk clerk not wanting to return my id so I could take a loss and try to find a much better establishment to... read more
Business response:
Sarah, thank you for your feedback and for being our valued guest. We apologize for the negative experience related to your recent visit. Our team is reviewing this situation to see what went wrong, and we are taking extra care to avoid this in the future. We are incredibly sorry for the inconvenience and frustrations you were caused. We appreciate your comments and hope you will consider returning to our hotel so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.