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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Russell, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This the dirtiest place I have ever seen. The whole place stunk of marijuana. The floor in the room was sticky from previous spills. Worst of all there was blood smeared on the bathroom door and light switch. We turned right around and left immediately.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Alyssa, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Christopher, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
This place was absolutely awful, and am quite shocked to have a reputable institution like Expedia.com promoting a dumpster fire lodge like this. I wasnt here for no more than 20minutes and had all I could take of this place. Between inebriated vagabond that kept trying to get in my car and the crack head on house arrest, per the city issued fancy anklet he was sporting, making lewd suggestive comments at me and night desk clerk not wanting to return my id so I could take a loss and try to find a much better establishment to... read more
Business response:
Sarah, thank you for your feedback and for being our valued guest. We apologize for the negative experience related to your recent visit. Our team is reviewing this situation to see what went wrong, and we are taking extra care to avoid this in the future. We are incredibly sorry for the inconvenience and frustrations you were caused. We appreciate your comments and hope you will consider returning to our hotel so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
The place was discus ting , there were stains on the floor and sheets it was just nasty
Business response:
Dear Guest, we are very sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards, either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you allow us in the future to prove that to you. Sincerely, Hotel Management
BED BUGS! It looked nice and decent at first, our first 4 nights there were fine. Then we got a different room here after learning our new apartment was still not ready and a hotel was still needed. Check in went fine, got into the room and started getting settled into bed around 1030, it was me, my 1 yr old and my service dog, Cleo. At first I wasn't sure what it was, but I felt something crawling on my legs, so I sat up and turned on the lights and there was a bug. I have never seen a bed bug before but considering it bein... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
They customer service sucks I have been staying with them for 3 weeks and with the Corona virus work is slow I was late 2 hours paying the way they treated me was terrible
Business response:
Misty, thank you for choosing to stay at our hotel. We are sorry to read that you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we genuinely apologize for th... read more
Didn't like the smell of cigarettes and the walls and floors were dirty
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.