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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was discus ting , there were stains on the floor and sheets it was just nasty
Business response:
Dear Guest, we are very sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards, either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you allow us in the future to prove that to you. Sincerely, Hotel Management
BED BUGS! It looked nice and decent at first, our first 4 nights there were fine. Then we got a different room here after learning our new apartment was still not ready and a hotel was still needed. Check in went fine, got into the room and started getting settled into bed around 1030, it was me, my 1 yr old and my service dog, Cleo. At first I wasn't sure what it was, but I felt something crawling on my legs, so I sat up and turned on the lights and there was a bug. I have never seen a bed bug before but considering it bein... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
They customer service sucks I have been staying with them for 3 weeks and with the Corona virus work is slow I was late 2 hours paying the way they treated me was terrible
Business response:
Misty, thank you for choosing to stay at our hotel. We are sorry to read that you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we genuinely apologize for th... read more
Didn't like the smell of cigarettes and the walls and floors were dirty
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dirty! Front desk staff was helpful, but building was disgusting! Hallways had garbage and gum in the carpet, elevator and stairways look like theyve never been cleaned, garbage and tissues on the side of the bed and behind the bedside tables, broken drawers on tv stand and in kitchenette. Cleaning staff is clearly not doing their job and are not being given the supplies to do it correctly.
Business response:
Caitlin, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I liked nothing. I didn’t like the cockroaches I found in my roam, the hair at sinks, the weed smell, the so many doors with no luggage carrier or staff help. The outdated noise AC. The hard mattress, the 2 flat useless pillows. I need a refund
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. we are sorry for the disappointment you had with the comfort of your bed and pillows. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Moreover, your concern regarding the luggage cart will be shared with our team so that t... read more
Gross it was dirty holes in the wall and sheets had black marks on them
Business response:
Mariam, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.