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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy at all It started out ok until we needed dishes and the guy at the front desk and he had a smirk or grin on his face when we asked for dishes. I guess he thought it was funny that I bought days of food and nothing to cook or eat with.
Business response:
Michael, thank you for being our guest. We are sorry for the disappointing service you received from our front desk associate when you requested the dishes. We will share your comments with the team to make sure we deliver a better service going forward ensuring this is not repeated. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Disappointed There was animal feces under the bed ! They told us to flush it down and he toilet ..
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This is usually one of our favorite places to stay.. so imagine our devastation when there was a mouse in our room!!! Booooooo lol
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Pregnant worker stole my phone and credit cards
Business response:
Soni, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
K The first 2 rooms on my free reward night weren't clean and I had to be switch rooms on two different occasions to he lady working was nice enough and she Change the rooms as I informed her on the issue ..even the last room I was assigned to had trash and what looked like pieces of dog food on the floor around the room with an akwarkd smell and I really did not enjoy my stay at all...I spend a lot of money and time at these motels and for my rewards night witch is supposed to be a thank you for booking with us" thru Hotels... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
No Help In the event of problems. I tried to redeem a free night booking with Hotels.com 10 nights. My booking was setup for the wrong date. Upon arriving and noticing it was the wrong date, the hotel did nothing and asked me to contact hotels.com for a refund. Hotels.com did nothing to refund the rewards night I earned even though it was confirmed I didnt do my booking. Its terrible business how they offer rewards but do not honor them in the unfortunate even of mishaps. I am officially done using this app due to lack of as... read more
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience and for the inconvenience it caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach out to them. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
No blankets or pillow for the sofa bed. Room & bath towel smelled like smoke. Found roach in the restroom.
Business response:
Juana, thank you for taking the time to review your experience. We are sorry for the odor and insects you encountered. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Also, we have our pest control company scheduled to treat the room and the property soon. Please note, our front desk is available to resolve any request such as yours, so they would be happy to assist you. We hope you will give us a second chance to deliver the type of experience you should always expect fro... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.