This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty! Front desk staff was helpful, but building was disgusting! Hallways had garbage and gum in the carpet, elevator and stairways look like theyve never been cleaned, garbage and tissues on the side of the bed and behind the bedside tables, broken drawers on tv stand and in kitchenette. Cleaning staff is clearly not doing their job and are not being given the supplies to do it correctly.
Business response:
Caitlin, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I liked nothing. I didn’t like the cockroaches I found in my roam, the hair at sinks, the weed smell, the so many doors with no luggage carrier or staff help. The outdated noise AC. The hard mattress, the 2 flat useless pillows. I need a refund
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. we are sorry for the disappointment you had with the comfort of your bed and pillows. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Moreover, your concern regarding the luggage cart will be shared with our team so that t... read more
Gross it was dirty holes in the wall and sheets had black marks on them
Business response:
Mariam, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Not happy at all It started out ok until we needed dishes and the guy at the front desk and he had a smirk or grin on his face when we asked for dishes. I guess he thought it was funny that I bought days of food and nothing to cook or eat with.
Business response:
Michael, thank you for being our guest. We are sorry for the disappointing service you received from our front desk associate when you requested the dishes. We will share your comments with the team to make sure we deliver a better service going forward ensuring this is not repeated. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Disappointed There was animal feces under the bed ! They told us to flush it down and he toilet ..
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This is usually one of our favorite places to stay.. so imagine our devastation when there was a mouse in our room!!! Booooooo lol
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.