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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very displeased with my stay It was not a good management and staff were very rude trash left in the room
Business response:
We do want to apologize that we failed at our mission to provide you with the best service and a clean room.
I wouldn’t know since I didn’t stay there but was charged as if I had.
Business response:
We are sorry for the inconvenience you mentioned. Regarding the charges, please reach out to our front desk so that we can review them and assist you further. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
Let's start with when I walked the entire first floor smelled like marijuana. Normally, not big deal. However. It's a non smoking hotel. The original room I was placed in appeared to have some liquid dripping from the wall above the head board. Eww. Splatter projector indicated it came from the bed. The next one. That the switched me to. Had a quarter size clump of someone's pubic hair in it. In attempts to be comfortable for the night, I tried cleaning the tub myself. Where nasty grime was coming up in chunks. Then find the... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please reconsider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managemen... read more
OK- could be better The service was great, and they found a lost sweater and returned it to me, but it lacked cleanliness.
Business response:
Tammy, thank you for acknowledging our staff for their efforts to return your lost item. However, we are sorry for our disappointment with the cleanliness. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We value your feedback and would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Tv didn’t work, door didn’t lock, no ice available
Business response:
Thank you for choosing our hotel. We are sorry for the television in your room was not working and regret the issue you had with the door. We have taken note of your feedback and have shared it with the maintenance team to review and rectify these problems immediately. We would like to inform you that, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Please consider a future stay as we would welcome... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
The room was so dirty..Found trash every where nd other people's item's left behind . No water pressure in the shower... To get our room clean must stay 7 day's...
Business response:
Lucerito, we apologize for the cleanliness issues, which caused unwanted stress for you. Your experience regarding the unclean room has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Also, your concern regarding the shower has been shared with the maintenance team for review and action. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
Awful experience It’s was a bad smell of smoke and it was dirty
Business response:
Miguel, we apologize for the odor and cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Please give us another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.