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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pregnant worker stole my phone and credit cards
Business response:
Soni, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
K The first 2 rooms on my free reward night weren't clean and I had to be switch rooms on two different occasions to he lady working was nice enough and she Change the rooms as I informed her on the issue ..even the last room I was assigned to had trash and what looked like pieces of dog food on the floor around the room with an akwarkd smell and I really did not enjoy my stay at all...I spend a lot of money and time at these motels and for my rewards night witch is supposed to be a thank you for booking with us" thru Hotels... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
No Help In the event of problems. I tried to redeem a free night booking with Hotels.com 10 nights. My booking was setup for the wrong date. Upon arriving and noticing it was the wrong date, the hotel did nothing and asked me to contact hotels.com for a refund. Hotels.com did nothing to refund the rewards night I earned even though it was confirmed I didnt do my booking. Its terrible business how they offer rewards but do not honor them in the unfortunate even of mishaps. I am officially done using this app due to lack of as... read more
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience and for the inconvenience it caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach out to them. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
No blankets or pillow for the sofa bed. Room & bath towel smelled like smoke. Found roach in the restroom.
Business response:
Juana, thank you for taking the time to review your experience. We are sorry for the odor and insects you encountered. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Also, we have our pest control company scheduled to treat the room and the property soon. Please note, our front desk is available to resolve any request such as yours, so they would be happy to assist you. We hope you will give us a second chance to deliver the type of experience you should always expect fro... read more
Very displeased with my stay It was not a good management and staff were very rude trash left in the room
Business response:
We do want to apologize that we failed at our mission to provide you with the best service and a clean room.
I wouldn’t know since I didn’t stay there but was charged as if I had.
Business response:
We are sorry for the inconvenience you mentioned. Regarding the charges, please reach out to our front desk so that we can review them and assist you further. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
Let's start with when I walked the entire first floor smelled like marijuana. Normally, not big deal. However. It's a non smoking hotel. The original room I was placed in appeared to have some liquid dripping from the wall above the head board. Eww. Splatter projector indicated it came from the bed. The next one. That the switched me to. Had a quarter size clump of someone's pubic hair in it. In attempts to be comfortable for the night, I tried cleaning the tub myself. Where nasty grime was coming up in chunks. Then find the... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please reconsider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managemen... read more
OK- could be better The service was great, and they found a lost sweater and returned it to me, but it lacked cleanliness.
Business response:
Tammy, thank you for acknowledging our staff for their efforts to return your lost item. However, we are sorry for our disappointment with the cleanliness. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We value your feedback and would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.