Extended Stay America - Denver - Aurora North

Business response:

Thank you for choosing our hotel. We are sorry for the television in your room was not working and regret the issue you had with the door. We have taken note of your feedback and have shared it with the maintenance team to review and rectify these problems immediately. We would like to inform you that, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Please consider a future stay as we would welcome... read more

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more

Business response:

Lucerito, we apologize for the cleanliness issues, which caused unwanted stress for you. Your experience regarding the unclean room has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Also, your concern regarding the shower has been shared with the maintenance team for review and action. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management 

Business response:

Miguel, we apologize for the odor and cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Please give us another chance to deliver you an exceptional visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was disheartening to read your review regarding the uncommon smell and the maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Donald, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the future. Sincerely, Hotel Management