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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell so bad , Bathroom faucet not working properly
Business response:
Thank you for being our guest. It was disheartening to read your review regarding the uncommon smell and the maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Don't go to this hotel Got to the hotel around 930 pm Waiting at least 13 mins for someone to show up at the front desk. Hallways smell like dope, trash in top of the icebox. Beds lookrd like it was just made, not change for New arrivals. Overall I won't stay at that hotel
Business response:
Robert, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Uncared for room Dirt on the floor, a wastebasket left filled to overflowing 480p TV service. Many lights inoperable.
Business response:
Donald, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the future. Sincerely, Hotel Management
Not worth more than 50 per night. Entire place stunk of cigarette smoke. One vending machine with drinks only. No ice machines. I’ve stayed at nicer establishments for under 100.00 per night. Breakfast was coffee crackers and oatmeal. Pass if you can.
Business response:
Melissa, thank you for your review of your recent stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. Kindly note, our fully equipped kitchens with a full-size refrigerator has ice trays for your convenience, so we do not have an ice machine. We apologize for the inconvenience and hope to have another chance to welcome you back soon for a satisfactory stay. Sincerely, Hotel Management
😔 The place has awesome potential! Has all what it takes to be an awesome property but is not taken care of and the house keeping needs some real training on cleanliness....very bad !! Don’t know if they are just lazy or lack standards.
Business response:
Melissa, thank you for being a guest at our hotel and sharing the area of development. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I didn't like the smell from checking in and also in the room. Also the breakfast could have been better. Otherwise the stay was ok.
Business response:
Thank you for sharing your thoughts about your recent stay. We regret your disappointment with our breakfast and apologize for the uncommon smell you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you dese... read more
Filthy Hotel Lumpy bed, dirty carpet, dirty office/dining chairs. The TV remote had dead batteries (The person at the desk couldn't find any, he suggested that I check with them in the morning. At my suggestion he got me a working remote from a empty room. Grab & Go breakfast - 2-4 muffins per day for the whole hotel(!!), oatmeal & granola bars. In general the room was old, the furniture & floor filthy! This hotel needs some major changes.....
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.