Extended Stay America - Denver - Aurora North

Nadya 

on Expedia

6 years ago

I have arrived at 2 am (called in advance about the late check-in), had an appointment in the area and just needed a room for a few hours. My check-in process took around 30 minutes considering the time I arrived and the fact I needed to get up at 6 am - there were very valuable 30 minutes for me. The cleanness of the room is very questionable. 

Brenda 

on Expedia

6 years ago

The room still had garbage and a cell phone charger in it from the previous guest. Coffee was available by the front desk at breakfast, but ran out. I understand because I’ve worked in hotels, okay, fine, I went back twenty minutes later and there was still no coffee made. Only thing available for breakfast was instant oatmeal. Apparently they did have some individually wrapped muffins, but didn’t restock them. Luckily we didn’t stay here because of the breakfast. We needed a room with two beds and a couch for the number of ... read more

Anonymous 

on Expedia

6 years ago

It was my first and really horrible experience with everything. Service, cleanliness and all 

Anonymous 

on Expedia

6 years ago

Dirty, room reeked of cigarette smoke. Toilet had poop on lid. 

Anonymous 

on Expedia

6 years ago

The set up was nice. I'm grateful I had clean bedding and clean towels. Since I was staying only one night. I dealt with it. The suite was well organized but definitely Not Clean. An annoying odor in the carpet area close to one side of the bed. The facility offered lots of amenities but the one amenity I requested, (coffee machine) they we're out of. The chairs used at the bar/table were covered in so kind of stains. Would have been a perfect rating if housekeeping was on point. 

George 

on Expedia

6 years ago

Not even worth the cheap price- FILTHY This place was so run down and dirty. The tub was moldy and peeling, the toilet paper roll was empty, there were old sunflower seeds and dead bugs in the window seal ( not sure if caused human or rodent), drawers filthy. If we weren’t desperate for sleep because of major airport delays from a huge storm and all other hotels were booked, I would have walked right out. The lobby was also dirty, especially the floors. Free coffee was nonexistent- all three carafes were totally empty. The o... read more

Anonymous 

on Expedia

6 years ago

The room was not prepared for our arrival. There were two towels for six people and two pillows for three beds. The staff had no more pillows to give us the first night and only two more for the second. My kids used towels and blankets for pillows. The whole hotel is non smoking but the hallways stank of marijuana and cigarette smoke. The staff was unhelpful and had no concept of customer service. They demanded upfront payment for everything and made no concession for anything wrong with the hotel or the service. The hotel w... read more

Maureen 

on Expedia

6 years ago

Stay somewhere else Unclean room: sofa bed linens not clean, sofa upholstery unclean, cigarette smoke smell ; few amenities (no hangers, few towels) Bathroom door broken (looked like it had been kicked in during a fight), needed repair and paint, poor bathroom lighting, needs grab bar in shower Personnel dispute @ check-in desk. Personnel problems should not be on public display. Slow check in, room key not working Decent coffee, though 

Jewlia 

on Expedia

6 years ago

It was bad. The room only had 2 pillows and no blankets for the hide a bed. There were no cups to drink with. When asked the front counter didnt have anymore pillows to offer so my husband and one of our children and i had no pillows.