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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth more than 50 per night. Entire place stunk of cigarette smoke. One vending machine with drinks only. No ice machines. I’ve stayed at nicer establishments for under 100.00 per night. Breakfast was coffee crackers and oatmeal. Pass if you can.
Business response:
Melissa, thank you for your review of your recent stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. Kindly note, our fully equipped kitchens with a full-size refrigerator has ice trays for your convenience, so we do not have an ice machine. We apologize for the inconvenience and hope to have another chance to welcome you back soon for a satisfactory stay. Sincerely, Hotel Management
😔 The place has awesome potential! Has all what it takes to be an awesome property but is not taken care of and the house keeping needs some real training on cleanliness....very bad !! Don’t know if they are just lazy or lack standards.
Business response:
Melissa, thank you for being a guest at our hotel and sharing the area of development. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is essential, so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I didn't like the smell from checking in and also in the room. Also the breakfast could have been better. Otherwise the stay was ok.
Business response:
Thank you for sharing your thoughts about your recent stay. We regret your disappointment with our breakfast and apologize for the uncommon smell you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you dese... read more
Filthy Hotel Lumpy bed, dirty carpet, dirty office/dining chairs. The TV remote had dead batteries (The person at the desk couldn't find any, he suggested that I check with them in the morning. At my suggestion he got me a working remote from a empty room. Grab & Go breakfast - 2-4 muffins per day for the whole hotel(!!), oatmeal & granola bars. In general the room was old, the furniture & floor filthy! This hotel needs some major changes.....
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
This hotel says they have a kitchenette but no utensils are offered because supposedly "they take them to sanitize" until you ask for them and they're old and dirty. The bathroom is moldy, refrigerator is horrible with hair ( i have pictures if someone wants them), rust and dirt if you want to call it that way. I have pictures of the mattress for the sofa bed that was in the Room which I never slept on Because I was afraid something was gonna bite me. It was disgusting dirty and rusted I asked for alternative bed and they on... read more
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for the service issues in your room. We have inspection procedures in place to make sure that this does not occur so we regret that we dropped the ball. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope that you will stay with us again so that we can have another chance to impress you in the future. We hope to welcome you back again soon! Sinc... read more
Terrible One of the worst hotel experiences we've ever had. For example: urine stained sheets, ridiculously disgusting bathroom, garbage water tracked throughout the hallways, zero dishware availability, and mysteriously having things come up missing after 'housecleaning'. The front desk staff was pleasant enough, but the actual amenities and cleanliness were absolutely atrocious. I typically don't write reviews, but I felt it was important to share this terrible experience with anyone who is considering staying here. Yikes.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk commun... read more
After trying two different rooms we cancelled and went to another hotel. First room smelled, both of the beds were made but when pulled back blankets there was food and hair in the sheets. The moved us to a second room, it smelled of animal urine and both beds again had food crumbs in them. Hallway had food on the floor. Gentleman at the front desk was understanding and quickly refunded our money.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the housekeeping teams, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.