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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel says they have a kitchenette but no utensils are offered because supposedly "they take them to sanitize" until you ask for them and they're old and dirty. The bathroom is moldy, refrigerator is horrible with hair ( i have pictures if someone wants them), rust and dirt if you want to call it that way. I have pictures of the mattress for the sofa bed that was in the Room which I never slept on Because I was afraid something was gonna bite me. It was disgusting dirty and rusted I asked for alternative bed and they on... read more
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for the service issues in your room. We have inspection procedures in place to make sure that this does not occur so we regret that we dropped the ball. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope that you will stay with us again so that we can have another chance to impress you in the future. We hope to welcome you back again soon! Sinc... read more
Terrible One of the worst hotel experiences we've ever had. For example: urine stained sheets, ridiculously disgusting bathroom, garbage water tracked throughout the hallways, zero dishware availability, and mysteriously having things come up missing after 'housecleaning'. The front desk staff was pleasant enough, but the actual amenities and cleanliness were absolutely atrocious. I typically don't write reviews, but I felt it was important to share this terrible experience with anyone who is considering staying here. Yikes.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk commun... read more
After trying two different rooms we cancelled and went to another hotel. First room smelled, both of the beds were made but when pulled back blankets there was food and hair in the sheets. The moved us to a second room, it smelled of animal urine and both beds again had food crumbs in them. Hallway had food on the floor. Gentleman at the front desk was understanding and quickly refunded our money.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the housekeeping teams, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again Belongings from last person were left in the room under sink. Found bits of cat food in various places on the floor and sofa. Shower dirty and the worst water pressure I’ve ever experienced. Sofa bed was not made and had springs nearly coming out. Went to get linens to make the bed and they seemed like I was really asking a lot. “Breakfast” was granola bars. No daily housekeeping. Overall just really grungy. This property should be charging more like $70/night. Will spend a few more dollars and stay elsewhere nex... read more
Business response:
Marianne, thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not face the same problems. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area.... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.