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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Belongings from last person were left in the room under sink. Found bits of cat food in various places on the floor and sofa. Shower dirty and the worst water pressure I’ve ever experienced. Sofa bed was not made and had springs nearly coming out. Went to get linens to make the bed and they seemed like I was really asking a lot. “Breakfast” was granola bars. No daily housekeeping. Overall just really grungy. This property should be charging more like $70/night. Will spend a few more dollars and stay elsewhere nex... read more
Business response:
Marianne, thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not face the same problems. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area.... read more
Don't Stay Here I booked this hotel for a 1 night stay based on the photos, and star rating. We were extremely disappointed upon our arrival to discover that the hotel is very rundown. There was trash on the ground outside of the hotel, the lobby was dirty, the pool was not operational with broken, crumbling concrete, the elevator was dirty, the cupboard doors in the room kitchenette were hanging off of their hinges, there was old food left in the cupboards, trash under the couch, the mattress on the fold out couch bed was s... read more
Business response:
Thank you for choosing to stay with us and for writing a review. It was disheartening to read about the service and cleanliness issues you encountered during your visit and regret the disappointing stay you had with us. On behalf of our housekeeping team, please accept our sincerest apologies for what transpired. We are working with the team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. We will use your feedback as a tool for improvement so that we can improve our futur... read more
Inside of the building is very dirty and the room is outdated.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
the carpet could have been cleaner,the patch on the wall could have been fixed
Business response:
Thank you for reviewing your stay. We are unhappy to see your rating and regret the cleanliness issue you encountered in your room. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.