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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Stay Here I booked this hotel for a 1 night stay based on the photos, and star rating. We were extremely disappointed upon our arrival to discover that the hotel is very rundown. There was trash on the ground outside of the hotel, the lobby was dirty, the pool was not operational with broken, crumbling concrete, the elevator was dirty, the cupboard doors in the room kitchenette were hanging off of their hinges, there was old food left in the cupboards, trash under the couch, the mattress on the fold out couch bed was s... read more
Business response:
Thank you for choosing to stay with us and for writing a review. It was disheartening to read about the service and cleanliness issues you encountered during your visit and regret the disappointing stay you had with us. On behalf of our housekeeping team, please accept our sincerest apologies for what transpired. We are working with the team to fine-tune the cleaning and inspection procedures so that we can prevent this from happening again. We will use your feedback as a tool for improvement so that we can improve our futur... read more
Inside of the building is very dirty and the room is outdated.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
the carpet could have been cleaner,the patch on the wall could have been fixed
Business response:
Thank you for reviewing your stay. We are unhappy to see your rating and regret the cleanliness issue you encountered in your room. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Disappointed Stay I was really disappointed with the room. 1. Charging for riom service 2. Water shut off while taking shower 3. Room too small for family of 5 4. No privacy in the room 5. Bathroom too small 6. No pressure in the shower, hence taking longer to shower 5. Sink space small for family of 5 6. Magnetic key card not working ( had to go downstairs multiple times to get new key) 7. TV not working properly 8. Linens not clean 9. Not enough pillows for family of 5 10. No space to walk
Business response:
Sami, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
No kitchen essentials available. No plates, silverware, pans, coffee maker, etc.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Property was not cleaned.. Elevators were dirty. Rooms were ok.. Breakfast was on go which was disappointing.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
GROSS This was the filthiest place I have ever stayed in. There was a mans handprint on the leather headboard of the bed! The blow dryer blew up in my hand! PLEASE READ THE REVIEWS ON YELP BEFORE BOOKING ! I wish I would have . The line was long in the lobby everyone was upset (should have been my first clue.. my bad ). The smell in the elevator was so bad I had to cover my nose ! Don’t waist your money here. Hotels.com should be ashamed for listing it !
Business response:
Dear Paula, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.