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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Stay I was really disappointed with the room. 1. Charging for riom service 2. Water shut off while taking shower 3. Room too small for family of 5 4. No privacy in the room 5. Bathroom too small 6. No pressure in the shower, hence taking longer to shower 5. Sink space small for family of 5 6. Magnetic key card not working ( had to go downstairs multiple times to get new key) 7. TV not working properly 8. Linens not clean 9. Not enough pillows for family of 5 10. No space to walk
Business response:
Sami, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
No kitchen essentials available. No plates, silverware, pans, coffee maker, etc.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Property was not cleaned.. Elevators were dirty. Rooms were ok.. Breakfast was on go which was disappointing.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
GROSS This was the filthiest place I have ever stayed in. There was a mans handprint on the leather headboard of the bed! The blow dryer blew up in my hand! PLEASE READ THE REVIEWS ON YELP BEFORE BOOKING ! I wish I would have . The line was long in the lobby everyone was upset (should have been my first clue.. my bad ). The smell in the elevator was so bad I had to cover my nose ! Don’t waist your money here. Hotels.com should be ashamed for listing it !
Business response:
Dear Paula, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very disappointing I was booked by my company for a 42 night stay originally and I checked out 3 days later, I ended up having to book an additional 2 nights through hotels.com due to miscommunication with my new hotel but was glad to leave...I will never stVeryay here again.
Business response:
Jason, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room was dirty. The sink in rhe kitchen had dried food in it. The chairs had crumbs on them. The bed had dirty sheets that had to be changed...by me. We cancelled the remaining stay and went to another hotel.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you had in your room. Your feedback is discussed with the appropriate team in an effort to ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Go somewhere else This place was gross. The carpet was disgusting. The staff was super loud all hours of the night, my room was close to the front desk and I heard doors slamming all night.
Business response:
Ryan, thank you for the feedback about your stay at our hotel. We apologize for the issues you encountered with our staff and also for the lack of attention that was given to your room. We will be more diligent following established protocol, so we do not repeat what you experienced. We hope that you will consider us again whenever your travels bring you to our area. Sincerely, Hotel Management
I arrived at this property with a reservation at 5:00pm and my room wasn't ready. I had to wait 30 minutes for it to be cleaned. The shower handle was broken and just spun around so my first shower was terrible - a trickle of water that was either cold or scalding hot. They did fix the handle on the 2nd day but the water pressure was still a trickle. There were pieces of loose dog food on the floor along with mini M&M's so not sure if the room was vacuumed. There were 2 open bags of dog food under the sink.One time when comi... read more
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.