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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointing I was booked by my company for a 42 night stay originally and I checked out 3 days later, I ended up having to book an additional 2 nights through hotels.com due to miscommunication with my new hotel but was glad to leave...I will never stVeryay here again.
Business response:
Jason, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room was dirty. The sink in rhe kitchen had dried food in it. The chairs had crumbs on them. The bed had dirty sheets that had to be changed...by me. We cancelled the remaining stay and went to another hotel.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you had in your room. Your feedback is discussed with the appropriate team in an effort to ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Go somewhere else This place was gross. The carpet was disgusting. The staff was super loud all hours of the night, my room was close to the front desk and I heard doors slamming all night.
Business response:
Ryan, thank you for the feedback about your stay at our hotel. We apologize for the issues you encountered with our staff and also for the lack of attention that was given to your room. We will be more diligent following established protocol, so we do not repeat what you experienced. We hope that you will consider us again whenever your travels bring you to our area. Sincerely, Hotel Management
I arrived at this property with a reservation at 5:00pm and my room wasn't ready. I had to wait 30 minutes for it to be cleaned. The shower handle was broken and just spun around so my first shower was terrible - a trickle of water that was either cold or scalding hot. They did fix the handle on the 2nd day but the water pressure was still a trickle. There were pieces of loose dog food on the floor along with mini M&M's so not sure if the room was vacuumed. There were 2 open bags of dog food under the sink.One time when comi... read more
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Room was absolutely filthy. We booked for multiple nights, checked out several hours after checking in and found a much nicer hotel. I wouldn't let my dog sleep in this place. KEEP AWAY FROM HERE.
Business response:
Thank you for choosing us for your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, H... read more
The tiny Grab and Go breakfast was always out of everything, especially coffee. I stayed for 5 days. There were no towels in the room when we arrived and we had to wait for hours for some to be available. We had kids on the pull out bed and the front desk couldnt supply any extra pillows for them. The handle to the sink was inside the sink when we first arrived. Front desk people were nice but seemed overwhelmed. I would not consider staying again, even for the low price, very disappointing. I have been to other Extended Sta... read more
The hotel was dirty and the sheets and towels were dirty with makeup and blood The pool was out of service The breakfast was only muffins and coffee The room smelled of smoke and several people were smoking by the back entrance with the door proped open I LEFT EARLY!!!
El cuarto no me gustó el sofá cama estaba demasiado sucio No hicieron limpieza al cuarto cuando se nos cobro por hacerlo tuvimos que llevar nuestro propio papel sanitario. También se tuvo que desinfectar un poco por estaba muy sucio
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,379 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.