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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We left after getting in our room. Horrible smell. Toilet clogged. No staff to address issues.
Business response:
Jamie, thank you for choosing our hotel and taking the time to share your review. We apologize for the maintenance and cleanliness issues you faced when you arrived in your room. Furthermore, we are sincerely sorry that our staff member was not attentive enough to your complaints. Please be assured that this is not typical of our performance, and we will discuss your feedback with the appropriate teams to prevent such issues from repeating in the future. We regret you had to leave us earlier than expected. We hope you will c... read more
Disappointed The two women who were working when we arrived weren't very pleasant but the one who checked us in I think was more overwhelmed because there wasn't enough help. The other woman yelled at two teenage boys who were staying at the hotel that they had to get out of the lobby, either outside or to their room. While we were still getting checked in, a man came behind us told that woman that his room had not been cleaned and she looked surprised like she didn't believe him and then said there weren't any more rooms. T... read more
Business response:
Loretta, thank you for taking the time to review our hotel. We are sorry for the disappointing experience you had with us and apologize for the service issues you experienced. We will address this with the appropriate individuals and make sure we are well-poised to serve you better. We will also share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are evaluating the instances you mentioned as we are committed to offering better service for our guests, and we hope to h... read more
The Afghanistans have this place stinking. They are rude and nasty. The spit on the floors and park bikes in the hallway. They don't get out of the way. Sleep under a bridge before staying here
Business response:
Byron, thank you for being our guest and sharing your experience. We apologize for the issues you had with other guests at our hotel. On rare occasions, we have guests who do not adhere to the property rules, resulting in annoyance for all those in the immediate vicinity. We are terribly sorry for the negative impact this had on you and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Liked the room, once got it. Didn't like the problems that occurred while staying there, 1. Tried to charge again, on two different occasions, 2. Give a key to room already occupied, & never offered to compensate for an employee error.
Business response:
Alice, thank you for sharing your feedback. We are sorry for the inconvenience you had while here. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to providing outstanding hospitality. Sincerely, Hotel Management
Staff was amazing but halls was filled with drug using smells. Made us sick just walking thru them, was so bad fire alarm went off with police saying every weekend they are there due to weed usage. Not a pleasant visit, will not book again.
Business response:
Peggy, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Staff was friendly at check in, after we walked by smokers to get to front door. Key card didn't work, so back to front desk. Remote control didn't work, so back to front desk again for new batteries which didn't help. The room was clean but smelled awful - like a greasy restaurant. Weather was nice enough we could open window to help with the smell, but the Interstate traffic noise made sleeping a challenge. Just packed bags to leave in the morning and the fire alarm went off. After sharing the stairwell with several pit bu... read more
Business response:
James, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The Afghanistan refugees staying at this hotel are rude, nasty, unclean and disrespectful. They have the hotel stinking. They would not move out of my wifes way. They spit on the hallway and elevator floors. I didn't have as much as one pot in the kitchen. Sleep under a bridge before staying here. Oh and the smell was so bad i had to wash my clean clothes from my hanging bag.
Business response:
Thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered during your stay and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and we will be making changes to better serve our guests. Thank you again for your candid feedback, and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
Sadly, this property is suffering from insufficient staffing to provide the basic expectations. When we arrived, they had our paid reservation, but had no rooms available. When I was asked to pay for an upgrade, I refused. I was upgraded after the desk person walked to a room to see if it was available. We arrived to a decently clean room that was unbearably hot with heat blowing. Struggled to open windows (it was below freezing outside) and turned on A/C to cool it down. (Unfortunately, windows opened right on the parking l... read more
Business response:
Gayle, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Stay away Terrible experience shower didn't work sink was closed noises all night nothing as described refugees staying in this hotel kids without supervision running around stay away
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.