Extended Stay America - Des Moines - Urbandale

Iaong 

on Expedia

3 years ago

Me and wife checked in around 8 pm at the front desk as we were waiting for the elevator to go up to our floor these four Hispanic guys came out of the elevator bit drunk and blew weeds right into our faces. We were wearing masks and their not. With C-19 cases kept going up the hotel should have taken better measures to keep everyone safe. Their staff doesn’t even wearing masks. We have been stayed at this hotel for the past 4-5 years and everything seem to be fine but in the last year this hotel is going downhill. In the la... read more

Anonymous 

on Expedia

4 years ago

There was hair and dirt inside the bedsheets. Counters were not clean, and floors were so dirty we wore our shoes the whole time. Nonsmoking room smelled like smoke. They do not serve breakfast, however they do have packaged blueberry muffins as the only choice at the front counter. Keep your kids close-- we felt uncomfortable the whole time. 

Gabriel 

on Expedia

4 years ago

The staff was kind 

Anonymous 

on Expedia

4 years ago

It is too noisy to sleep well. 

Anonymous 

on Expedia

4 years ago

No good customer service and dirty. 

Anonymous 

on Expedia

4 years ago

One of the most poorly cleaned hotels I've stayed at. Room amenities also lacking or half-broken. Weird lack of outlets in the room.