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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for a king room in full through Expedia. When I checked in. There were no king rooms available and only queens.
Business response:
Thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to provide you with the room of your choice. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Me and wife checked in around 8 pm at the front desk as we were waiting for the elevator to go up to our floor these four Hispanic guys came out of the elevator bit drunk and blew weeds right into our faces. We were wearing masks and their not. With C-19 cases kept going up the hotel should have taken better measures to keep everyone safe. Their staff doesn’t even wearing masks. We have been stayed at this hotel for the past 4-5 years and everything seem to be fine but in the last year this hotel is going downhill. In the la... read more
Business response:
Laong, thank you for taking the time to share your concerns. We regret reading your comments about the smoke odor you experienced. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so that we can address it appropriately. We have also taken note of the other specific feedback as we are continually striving to ensure a perfect visit for every guest. We highly appreciate your loyalty to our hotel. We hope you will change your mind and give... read more
There was hair and dirt inside the bedsheets. Counters were not clean, and floors were so dirty we wore our shoes the whole time. Nonsmoking room smelled like smoke. They do not serve breakfast, however they do have packaged blueberry muffins as the only choice at the front counter. Keep your kids close-- we felt uncomfortable the whole time.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The staff was kind
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It is too noisy to sleep well.
No good customer service and dirty.
Business response:
Thank you for staying at our hotel. We apologize for the unsatisfactory service you received and the cleanliness issue that impacted your stay. We will utilize your comments to enhance our guest experience. We hope you will allow us to regain your trust on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.