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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Good morning! I don't show that you stayed at our hotel. I show someone with your name that made a reservation but did not show up to stay on August 31st. What date did you stay at our hotel and can I ask why your stay was terrible?
That there was no hair dryers In rooms and breakfast was very disappointing
Business response:
Thank you for being our guest and sharing your review online. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Since we are an extended stay property, our guests often bring their personal items like hair-dryers and other items, but these are also available upon request at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chan... read more
Next to I 35 and Douglas. Room smelled like dirty socks.
Property was outdated and dirty. Bedspread had fresh stains on it, had to request clean ones. My daughter’s room was unclean as well, along with very strong odors. Even the mattress cover had a lot of fresh stains on it. They got new set of sheets & spreads, per request. Pots & pans on the 2 burner stove had handles falling off. Carpeting was very soiled as well. If it hadn’t been so late, we would not have stayed! I would NOT recommend this hotel. On the positive side, Marshall, the assistant manager, was very helpful in as... read more
Business response:
Don, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On a positive note, we are happy to know you liked the service provided by Marshall. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We didn't have room service, the room smell really bad and the breakfast stuck
Business response:
Thank you for reviewing your stay. We apologize for the odor you experienced in your accommodations. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We're also sorry for the inconvenience you had due to our cleanliness policy. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Please consider giving us another opportunity the next time your travels bring... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.